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Bed and Breakfast Management 100 Hours Certificate Course


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Bed and Breakfast Management 100 Hours Certificate Course

Price: £325.00Course Code: BTR203
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Bed and Breakfast Management 100 Hours Certificate Course

Bed & Breakfast Management Course online.  This course is suitable for anyone contemplating starting their own Bed and Breakfast, Guest House or Airbnb.  A bed and breakfast is generally a private house offering accommodation and breakfast in a package deal. A guest house is a private house that may be offering paid accommodation only.

These are very general definitions, and could relate to any size of accommodation, and any standard of facility or service.

At some point in our lives, many of us will consider quitting our current career, to run our own B&B and dream of rustling up perfectly cooked full English breakfasts for grateful guests. Obviously owning a B&B isn't always going to be plain sailing, but how difficult can it be? Well actually, it's harder than you might think.

B&Bs have much more footfall than normal homes and so require continual maintenance and repairs, to ensure they are immaculate for each new group of paying guests. In addition, guests themselves are not always easy to please and are often very demanding. And then there are the hours you need to work to keep everything running smoothly and your guests happy. You are never really off duty.

Running a Bed and Breakfast establishment is not for faint-hearted; it is a vocational lifestyle career change. You will need to wake up early and work till late at night. Any downtime you get, will probably be in the middle of the day, when breakfast, cleaning, repairs, bookings and shopping etc. have all been done.

B&B is distinctly different to hotel accommodation which is not in a "home style" setting. Guesthouses and B & B's do not have the hustle & bustle of hotels. They are able to provide a simpler form of accommodation, catering to smaller numbers of guests, and providing a more informal or even personal interaction between guests and staff/owners.

The bed and breakfast sector in the UK alone is estimated to be worth around £2 billion, so imagine what the sector could be generating worldwide! However, the marketing power and appeal of Airbnb globally, means that as a B&B owner you will need to provide excellent accommodation and customer service to compete. What better way to do that, than to acquire the administrative, marketing and practical skills in Bed and Breakfast Management, which this course provides?


Learning Goals: Bed & Breakfast Management BTR203
  • Identify the scope and nature of skills required for successful bed and breakfast or guesthouse
  • management
  • Discuss the provision and management of facilities and décor in a guesthouse or bed and breakfast
  • Discuss the provision and management of customer services in a guesthouse or B and B
  • Discuss the provision and management of equipment in a guesthouse or B and B
  • Discuss the provision and management of meals in a guesthouse or B and B
  • Determine appropriate food purchasing for a guesthouse or B and B
  • Determine the management of financial and other records in a guesthouse or Bed and Breakfast


Lesson Structure: Bed & Breakfast Management BTR203

This course consists of 7 lessons, plus a detailed food service notes section

1  Introduction to Management and Marketing

  • The Basic Principles of Management
  • The Four Main Steps in Management
  • Different Ways of Viewing Management
  • Policies
  • Guest House Marketing: Feasibility Research
  • Advertising

2  Facilities and Decor

  • Guest House Decor and Equipment: The General Layout, The Dining Area, The (Food) Production Area, Parking, Telephones, Utilities, Cleaning
  • Cleaning: Outside the Building, The Reception Area, The Lounge, Bedrooms, Bathrooms, Corridors, Dining Rooms, Kitchens 

3  Customer Service

  • Personnel and Service
  • Division of Duties
  • Customer Service
  • Interviewing, Recruitment and Staff Induction
  • Training Employees
  • Controlling Staff
  • Giving Orders (the different methods)
  • Order and Instruction
  • Procedure for giving detailed orders
  • Basic procedure for dealing with orders not correctly carried out
  • Bedroom Service

4  Equipment

  • Guest House Equipment: Principles of Design
  • Safety Risk Analysis
  • Safety Audit
  • Audit Forms and Checklists
  • Signs for Communication of Safety
  • Safety Outdoors – 5 keys points to be aware of
  • Toilet and Bathroom Facilities
  • Materials Control
  • Maintenance Control

5  Supplying Meals

  • Breakfast Timings
  • What to Serve
  • Continental or Full Cooked breakfast
  • Presentation
  • How much to make
  • Hire a cook
  • Breakfast in Bed (Private)
  • Children
  • Vegetarians
  • Dietary Concerns and Health Problems
  • Serving Other Meals and Treats
  • Dealing With Customer Complaints

6  Food Purchasing

  • Effective Purchasing: Planning Ahead
  • Role of the Purchaser
  • Select your supplier or use your own resources
  • Bulk Buying
  • Following Regulations: Know the Legalities
  • Alcohol licensing

7 Records and Financial Management

  • Reservations Systems
  • Reservations Procedures
  • Cancellation Procedure
  • No Show Procedure
  • Registration of Guests
  • The Control of Accounts
  • Methods of Payment
  • Safe Deposits
  • Books of Account
  • The Income/Expenditure Statement
  • Calculations
  • Break Even Point
  • The Balance Sheet: Assets
  • Liabilities
  • Owners Interest
  • Other Ratio Analyses
  • Productivity
  • Activity Ratios
  • Purchasing Procedures
  • Payment Procedures
  • Insurance: Types of Insurance, Limitations of Insurance Policies, Changing Insurance Needs, Managing your Insurance
  • Taxation: Sole Proprietorship, Partnerships, Companies
  • Financial Control


Food Service Notes


Part 1. Kitchen Design & Equipment
Part 2. Service Facilities
Part 3. Food Service Management
Part 4. Waiting
Part 5. The Menu
Part 6. Food Purchasing
Part 7. Harvesting & Storing Vegetables
Part 8. Food Preservation
Part 9. Herbs
Part 10. Eggs
Part 11. Dairy Products
Part 12. Cereals

See What Some Of Our Students Think!

"I want to thank you for the course - Hotel Management - I've just finished now. The course was comprehensive and well edited. For sure it can give a new worker in the hospitality industry the basic theoretical and practical knowledge required".  Daniel K, Hotel Management, Romania

"Since the day I started this course, I feel more confident and optimistic for the projects I want to do. If I started all over again, I would definitely choose the same course and the same academy." Alexandra Logotheti, Hotel Management, Greece

Need help in deciding if this is the course for you?  Our professional Course Advisors
are  available on

+44 (0) 1227 789 649 for FREE Advice.


Course Info
How Do Our Tuition Fees Compare?
Course StartBegin your course at anytime.
Course Prerequisite None - Our course levels are an indication of the depth of learning you should receive. They do not describe the level of difficulty.
Course Qualification (Study Option A)Endorsed Qualification from TQUK - Training Qualifications UK, an Ofqual Approved Awarding Organisation - Completed written assignments, plus final exam (N.B. Some courses have Final Project alternative).
Course Qualification (Study Option B)Certificate of Attainment from ADL - Completed written assignments only - no final exam.
Comparative Credits InformationUK Course Credits: 10 - U.S. Credit Hours: 3 - when compared to regulated courses.
Course Duration and Deadlines100 hours approx. Course hours given are a guide only. Work at your own pace with no assignment deadlines or completion date. You are in control!
Study SupportPersonal tutor/mentor support from industry relevant professionals throughout your whole course. Mentors are contactable by e-mail, telephone and through the online classroom. They provide assistance with your course material, plus discuss, explain and give advice when needed.
Suitability for Self Employment and Small BusinessesOur courses are ideal for sole traders and small business owners and their staff. Customer confidence in what you can do will determine how successful you are in getting clients. Completing one or more of our courses for the service you have to offer, will give you the tools to grow your business.
Recognition of Your Course By EmployersWe aim to achieve the correct balance between your qualification being recognised and providing you with the in-depth learning, to empower you to succeed. Select study option A when enrolling, so an employer can check the status of the awarding organisation for your qualification on the Ofqual Register.
Recognition of Your Course By UniversitiesPrevious students have used their qualification to get into university. However each one will have its own entrance criteria and acceptance may also depend on your other qualifications and experience.
Designing Your Own QualificationBundle up your choice of related courses to form your own qualification. Choose from a Diploma (6 courses), Advanced Diploma (8 courses) and Higher Advanced Diploma (12 courses.
How Can I Enrol?Online via eCommerce, by completing our Online Application Form, or by calling us on +44 (0) 1227 789 649. Lines open 9am till 5pm Monday to Friday, excluding Bank Holidays and between Christmas and New Year.
How Can I Get a Pro-forma Invoice for my Employer?Contact us with details and we will email your employer an invoice. We will need: employer's name, address, telephone number, email address and contact name. We will also require your name, telephone number, email address, date of birth and the course and code you wish to enrol for.

                       Learn, Progress, Change, Achieve                                                     


Previous Customer Experiences with our CoursesWoman leaping to the next level in her career development

"Fantastic Teacher. Well organised modules. Assignments force me to learn and research more so I can prepare well for exams. I really enjoyed studying via ADL.  I can now continue study at Ulster University which accept my certificate from ADL".    Level 4,  Advanced Certificate in Applied Science,  VSC001,  Stanislawa,  Poland.

Its with great pleasure I am announcing you my new job as 'Park Manager' for a 5 star hotel in Reunion Island.  Its definitely my courses with ADL (Botany, Agronomy and Trees for Rehabilitation) which were decisive for my nomination. Accordingly, my sincere thanks goes to all the ADL team.

"The course was a valuable learning experience as it provided me with the knowledge and understanding for me as a Careers Advisor. The feedback was very good from my tutor, and allowed me to  build upon my assignments that were marked. The comments were very informative  and very useful. Well written course material."  Andrew W, Careers  Counselling, UK

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Disclaimer: Every attempt is made to ensure all information from the academy is accurate and that the student has attained the competencies taught in a course, at the point of their assessment. Beyond this point, the graduate is responsible to maintain their acquired competencies, and apply acquired knowledge and skills in a way which is appropriate to the unique characteristics of each application. This will release the academy from any liability, action and claims of whatsoever nature in connection with, or arising from any such information, instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.