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Sales Skills
Sales Skills 100 Hours Certificate Course
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Learn About Sales Skills
Sales Skills Online Course
Our Sales Skills Online Course will show you how to explore the needs of a potential customer; motivate their interest; suggest solutions; start and successfully negotiate a sale and excel in customer care.
Learn sales: how to evaluate and motivate a potential customer, solving problems for them, opening and closing a sale, and much more.
How to Clinch a Deal…
- Become a more efficient salesperson
- Launch a business or generate more growth for an already operating one
- Improve your job opportunities, enhance your knowledge and skills in marketing
Our programme supports you to discover and acquire the variety of methods to open and close a sale.
Have insights into the secrets of efficient sales experts and learn how to exploit the techniques necessary to win that sale and to progress to more success in your sales career.
Selling vs Marketing
- The goal and result of a successful marketing process is selling, however, marketing includes a wide range of activities besides selling, such as conveying information on product features, price and the complex tasks to promote, distribute and present the product to potential customers on the market.
- Marketing involves pre-and post-sale processes in addition to the actual selling of products and services.
Course Information
Other Categories
Lessons
Course Structure: Sales Skills VBS108
There are 12 lessons:
- Presentation and selling
- Personality. “Never judge a book by its cover.” A wise old saying! but people who buy do make judgements especially about sales people. Dress and grooming are top priority in selling. As well you must learn how to develop a selling personality.
- Communication and Conversational selling.
- Learn the art of written and verbal communication in easy to understand terms.
- Marketing (Buyer analysis and motivation)
- Presentation of products to consumers and motivating them to buy.
- Management (Hierachy)
- Dealing with upper management; learn how to get your point across. How to be assertive and positive when dealing with your superiors.
- Helping the Product Sell Itself
- Know your product and pre planning.
- Through observation, reading and listening get to know your products (pre planning is essential in today’s complex society).
- Selling made as simple as A B C.
- The procedure of selling.
- “The Opening” (getting the attention of the buyer).
- Creating the right atmosphere for a sale to take place.
- “Closing a Sale” (overcoming objections).
- Buyers will tend to look else where unless a salesman can close a sale in an appropriate amount of time (learn the secrets).
- “Stress Management”
- Learn the art of relaxation through stress management techniques, and reduce stress in the marketing environment.
- The Law and Selling
- Report Assessment Writing.
- The majority of sales persons need to have the ability and skill to write a condensed and accurate report on which management will comprehend and act upon.
Learning Goals
Learning Goals
- Explain the importance of first impressions and learn how to develop a selling personality.
- Explain the art of written and verbal communication in easy to understand terms.
- Explain how to present products to potential customers and how to motivate them to buy.
- Explain how to communicate with your managers and superiors.
- Explain how to help your product to sell itself.
- Explain the importance of preplanning, observation and listening is important in selling.
- Explain the procedure involved in selling
- Explain how to create the right atmosphere for a sale to take place.
- Explain how to close a sale.
- Identify and manage stress levels in a sales situation
- Explain the law in relation to selling.
- Write a condensed and accurate sales report.
Practical (Set Tasks)
WHAT MOTIVATES PEOPLE TO PURCHASE?
There are usually three (3) types of consumers:
a)  Thinking/Analytical buyers – who require facts.
b)  Emotional/Feeling buyers – who normally respond emotionally to a sales person’s plea and are easily persuaded through the use of the
sales person emotional words.
c)  Intuitive buyers – who believe that they have extra sense ‑ some insight which allows them to arrive at the right decision more often than others.
With good knowledge and sale training, a professional salesperson can determine what type of buyer they are dealing with and can adjust their sales approach accordingly.
Exploring and understanding consumer motivation is a must to become a sales professional.
Quality of Sales Personnel Can Mean the Difference Between Success or Failure for an Organisation
A sales person or shop assistant can be the first port of call for selling your goods and services. They may be the person who forms the closest relationship with customers and clients. They will be the person that customers see when they come into a shop or office, so it is important that retail staff are well trained, polite and fully aware of the products and/or services you offer.
A naturally social personality and charisma; and ‘gift of the gab’, might not be essential. It can help though.
Front line sales people usually need to be more extroverted than introverted. They need to convey self-confidence, be focussed and considered in their actions. People buy from sales staff who they find friendly and amenable. A good sales person is an actor, who can project the necessary image, even when they are feeling otherwise.
Communication involves not just talking, writing or conveying a message to a customer. It also involves listening skills. Some people have a natural empathy; others develop empathy, and some people are simply never going to hear what people are saying to them; often because they are preoccupied with their own thoughts.
Studying communication skills can help improve your ability to speak, write, read and understand body language. It will also help you to interpret what people say to you (read between the lines).
In today’s world, you will encounter a need to use technology in almost every area of marketing. Sales people need to use computerised systems for processing orders; marketing managers create spread sheets, reports, financial projections and much more. The creative side of marketing will also involve using computers.
Experience adds Value to Your Studies
You need both study and experience. Either one without the other will limit your career prospects. Don’t ever think a course will guarantee a good career in marketing. Similarly, don’t think your chances are just as good getting the practical experience without ever studying sales or marketing.
Experience does two things: it allows a person to grow their abilities observing their successes and failures; and it provides potential clients or employers with “proof” of your capabilities. A marketing professional needs to be able to show that they have had successes. Many businesses will consider a good “track record” as being more important than anything else, when choosing staff. Do not forget though, that other things are what contribute toward you being able to create that track record.
HOW CAN YOU BENEFIT FROM THIS COURSE?
This course will enable you to understand and enhance skils needed to become a professional sales person.
- A sales assistance roll involves taking payments and orders from customers and supporting senior sales staff. These positions are often paid a basic wage but with improving skills
and increased sales results are usually recognised, appreciated and advanced to more training and opportunities to professional career development. - In Sales Professional (Senior Sales Advisors) roles sale staff members maintain outstanding performance by successfully communicating with customers, understanding needs and reaching sales targets.
Their contribution to prosperityis valued and reflected in higher earnings.
Examinations
Program Summary
More Information
COURSE COMPLETIONÂ
Successful graduation provides skills in understanding and using a higher level of sales techniques and assessing customers needs with a new attitude and experience. A comprehensive and more focused view on the potential buyers mindset makes you more conscious of the steps to guide your customer effortlessly through to making a sale.
This course will guide you on the pathway of becoming a confident, success-oriented
and skilled sales professional with better employment and income prospects.
HOW DOES THISÂ COURSE PROMOTE YOUR CAREER GOALS?
Our experts are glad to answer your questions in a free counselling session.
Need Guidance?
Lets Get Started!  Call 01227 789 649 (UK) or Int’l +44 1227 789 649 and speak with our friendly and informative Course Advisors.
Assessment
Assessment is based on a combination of completing all assignments and sitting for a final short one and a half hour exam, in your own location.
If you don’t cope well with exams then you may elect to undertake a project instead. This is a popular option.
In addition, most modules have a Set Task at the end of each lesson placed before the assignment. This is an opportunity to undertake practical work to help you acquire knowledge and skills and practical experience. This ADL feature is an added bonus not found at most online schools. Set Tasks are not required for assessment.Â
Some courses also have optional Self-Tests which are available on our online learning platform. These are not available by correspondence or by USB, and do not form part of your overall grade.
How our courses work
- Choose Your Learning Method
You choose how you would like to receive your course material, i.e., Online, USB or Correspondence. The choice is yours. You may also work on online or offline. - Tutor Allocation
Every student is assigned their own dedicated tutor who is an expert in their subject area. They provide as much or as little individual contact as you require. You can contact your tutor whenever you need – your hours are not limited. - Feedback and Assignments
Tutor Feedback is an essential component in helping you understand the subject matter. Tutor feedback is given in the form of notes written on the assignment. We encourage you to contact your Tutor where help with clarification and understanding of course material may be required.
Your assignments are located at the end of each lesson. You submit them for marking whenever you are ready. There is no time limit.  - Set Tasks and Self-Tests
Most modules have a Set Task at the end of each lesson before for the assignment. This is where you get the opportunity to undertake practical work to help you acquire knowledge, skills and practical experience. Many modules also have short Self-Tests. - Exams
Once all assignments have been completed you may then elect to sit for a one and half hour exam in your own location. If you prefer not to take the exam you do have the option to undertake a project instead.
Once the exam or project part of the course is completed, your Certificate is then processed. Please allow approximately 4 weeks for this. - Design Your Own Qualification
ADL offers students the flexibility to self-design their own qualification – bundling together a combination of 100-hour modules into a qualification higher than a certificate.
FAQ
FREQUENTLY ASKED QUESTIONS
Here is a list of the most often asked FAQ’s.
General
Q. Why should I enrol with the Academy for Distance Learning?
A. Here at ADL, our students are our priority – we treat everyone as a unique individual.
Q. Do I need to buy text books?
A. No, as each module has been written by highly qualified industry professionals. The content of the material is presented in such a way that text books are not required. However, if you require additional reading your tutor will be able to supply a list.
Q. What happens if I have to stop studying for a while? (eg. become sick, go on holidays, have a baby, move house, etc)
A. It’s OK to take a break and start up your study at a later point in time. Just let us know.
Q. Is there an age limit?
A. There is no maximum age limit. We do however, have a minimum age limit of 18 years. Below that age parental consent would be required.
Q. Are your courses up-to date?
A. Our courses are revised and updated on a rotation system.
Q. Do you have a Cancellation policy?
A. Yes. We have a cancellation policy that is fair and equitable. For further details please click here.
Q. Will I have any opportunity to engage with other students?
A. We have a Student Community group based on facebook! If you don’t have a facebook account already, you could make one just for talking with fellow students on the group.
Enrolment
Q. When can I enrol/start?
A. You may enrol and start at any time of the year – it’s all self- paced.
Q. Can I study from anywhere in the world?
A. Our courses are available to anyone, anywhere in the world from the comfort of your own home. The course content is relevant to any country, culture or economy.
Q. How long do I have to complete the course?
A. You complete the course at any time that is convenient for you.
Q. Completing a 100 hour module – how long will it take?
A. For some students a 100 hour module will take approximately to 3- 6 months to complete. Others take less time and some even longer.
Assessment
Q. Assessment – how does it work?
A. For each 100 hour module you are assessed by assignments (at the end of each lesson) and a final one and a half hour exam (or you may elect to complete a Project, instead of sitting the exam) – the choice is yours – you sit for the exam in your own location.
Q. I don’t cope well with exams – what can I do?
A. You may elect to undertake a Project (set by your tutor) instead of sitting the exam. Projects are completed from your home and can usually take a couple of weeks to complete.
Q. If my assignment is not up to standard is there an opportunity to resubmit my work?
A. Yes –
Q. How many assignments do I need to complete for each module?
A. At the end of each lesson, there is an assignment – so if a course has say, 10 lessons, there would be 10 assignments.
Q. I am having difficulty attending workshops/industry meetings, what can be done?
A. If your course requires attendance at workshops, conferences, or industry meetings; alternative arrangements can be made in your country.
Qualifications
Q. What qualification will I receive?
A. For individual modules, you would be awarded a Certificate endorsed by TQUK (Training Qualifications, UK), providing you complete all assignments and the exam. If you just want to complete only the assignments and not sit for the exam or finish a Project, then a Letter of Achievement would be awarded. For more details on qualifications available please click here.
Q. Can I customize my diploma/higher qualification?
A. Not all educational institution’s certificates /diplomas meet everyone’s needs. The opportunity to Design Your Own Diploma at the Academy (subject to our approval) is an added bonus, not found at other colleges. You choose modules that you think will help you in achieving your goal.
Q. What do I get when I complete the course? Will I receive a transcript?
A. At the completion of all courses and providing all assignments and exam requirements have been met, you will receive your Award and a Transcript.
Tutors
Q. Our tutors – who are they?
A. We appoint Tutors and require that they must be currently active in their industry, with at least 5 years’ experience in their chosen profession.
Q. Can I contact my tutor at any time?
A. Yes – you have unlimited access to your tutor via email through our Online Classroom. You can always leave a message with ADL requesting your tutor to contact you. You decide on how much or how little contact you wish to have.
Q. Practical work – How is this done?
A. To find out more about this part of the course please visit the section on How Our Courses Work here.
Career Options
What's Included
What your tuition fees include
- All Course Material via Online, USB or Correspondence
- Assignments Marked
- Professional Tutor Feedback
- Set Tasks - Practical Exercises to help you develop skills
- Self-Tests – multiple choice questions at the end of lessons in most modules
- Unlimited Personal Tutor Support – via our student classroom
- Committed and Friendly Admin Support – vital to your success
- All ADL Exam or Project fees (exception RHS exams)
- Qualification Certificate
- Official Transcript with assignment grades
- Student Manual
Plus FREE
- Academic Writing course (optional - 10 hours only)
- Critical Thinking course (optional - 10 hours only)
- Job Seekers Careers Guide
- Study Tips on How To Study Better
- Career Counselling by ADL Staff
- CV Writing Help, Tips and Advice
There are no hidden extras
Career Opportunities
FAQ - RHS Theory Qualifications
GENERALÂ
If you require further details about any of the RHS industry recognised qualifications please, call one of our friendly RHS Course Advisors on +44 (0)1227 789 649 or email: [email protected]
Q:Â When can I Enrol/Start My RHS Course With ADL?
A: Anytime, Anywhere. There are no enrolment deadlines.
Q:Â I live Overseas. Can I Study From Overseas?
A: You can study any of the RHS theory qualifications overseas. All courses are offered in English. You will need to email RHS Qualifications direct to arrange sitting for your examination overseas.
Q: Is There a Time Limit for Completing an RHS Qualification?
A: At present there are no time limits. However, RHS is contemplating in the future, the introduction of course time-lines.
Q:Â Are There Any Entry Requirements (Pre-Requisites)?
A:Â The RHS Theory courses do not require prerequisites, previous experience or any knowledge of horticulture. You just need passion for all things horticulture.
Q: What Course Should I Start With First? I Am New To RHS Qualifications.
A: We highly recommend that you start with Level 2 – Principles of Garden Planning, Establishment and Maintenance.
Q:Â What Does ADL Course Material Include?
A:Â Includes Power Point Presentations, Videos and written course lessons.
RHS EXAMS
Q:Â When Do Exams Take Place?
A: Exams are held on fixed dates in February and June of each year. You should register as a candidate at least 3 months before these dates, so please do not leave exam registration to the last minute
Q:Â Where Do I Take My Exams?
A:Â UK: You take the exams at the RHS Wisley Centre, located between Cobham and Ripley in Surrey or at other authorised RHS centres around the UK.
Overseas: please email RHS qualifications direct for centre information.
Q:Â Exam Pass Marks?
A:  Module – pass 50%.  Commendation 70%.
Qualification:Â 50% pass for all modules.
Commendation awarded for all modules.
Each question carries a value of 10 marks.
Q: I’m Not Happy With My Exam Results?
A:Â You have the opportunity to re-sit your exam at the next opportunity.
There are no restrictions on the number of re-sits you can take. The highest mark you achieve will remain.,