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Counselling Skills Level 3 Proficiency Certificate - Parts 1 and 2


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Counselling Skills Level 3 Proficiency Certificate - Parts 1 and 2

Price: £590.00Course Code: PCS001
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( Konstantinos , 03/05/2019 ) Q:

Hello, I am interested in the Counselling Proficiency Certificate Course (option A). I would like to know the way in which the final examination is conducted and, more specifically, whether it is verbal or not. As I reside in Greece, my English is not perfect (especially in relation to oral communication) and therefore I would like to know whether I can meet the requirements of this particular course. Thank you in advance for your help. Thank you in advance for your help. Best regards, Konstantinos

( 03/05/2019 ) A:

Thank you for getting in touch.

First of all, let me put your mind at rest over your English proficiency. At ADL, we will assess you based on your understanding of what you have learned, not on how good your grammar is. Our tutors are required to be able to interact with students from all over the world. Therefore, all you require is a level of English that allows you to understand what you are reading and be able to demonstrate a good level of understanding in your written assignments and final exams. To help you to do this, you are welcome to use translation programs if they will help. Please note though that they are not perfect, so I would suggest you use translators as an aid rather than the main source of understanding the text etc. And of course, there is absolutely no problem in you doing your set tasks in Greek.

The final exams are taken at a time and place convenient to you and agreed to by us. This can be at home, your place of work, or another place. When you are ready to take them, the papers are sent to a person nominated by you as your invigilator. On the day of the exam and at the appointed time, he or she will give you the paper to complete for one-and-a-half hours. The paper is then emailed/posted back to us for marking and grading. 

Please note that that the exam will not be the only deciding factors for passing the course. Your written assignments will also be taken into consideration, so please look upon the final exams as a final assessment, rather than as pass or fail.

For further information on how the exams work, please click on the links below:



I hope that this answers your questions Konstantinos.

Best regards


( jessica , 23/06/2018 ) Q:

Hi, Im interested in the Counselling Skills 200 Hours Proficiency Certificate Course. Does this course require a work placement? many thanks jess

( 23/06/2018 ) A:

Hello Jessica,

Thanks for getting in touch. You are not required to seek work place placement to complete the course. 

Lessons for each course (or module when longer courses are taken), begin with a set aim and reading of the notes that provide a foundation for each lesson. The background reading is followed by a self assessment test and a set task which may include further research, networking or problem solving. After this you will submit a written assignment, which is marked and graded by your tutor and then sent back with any helpful and relevant comments. Finally, once you have completed all the lessons and assignments, if you have selected study option A when enrolling, there will be one final exam. This is taken under the supervision of an adjudicator at a pre-approved time and place. The adjudicator must be a professional and not a member of your family, or household. Once the whole course has been finished, you will receive a Certificate and transcript.

Best regards


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Counselling Skills Level 3 Proficiency Certificate - Parts 1 and 2

Thank goodness for modern approaches in dealing with psychological problems caused by the pressures of life. Gone are the days where ignorance ruled and invasive procedures were employed in a vain attempt to solve someones mental health issues.

Talking Therapies, such as counselling help us to sort through our emotions and life style issues, compartmentalise our problems and deal with them.

Good Counselling Skills and techniques involve providing a secure environment where someone can share their innermost feelings without fear of being judged or ridiculed. A counsellor's foremost skill is the ability to listen without condemnation and to encourage their client to open up. A properly trained counsellor will never tell someone what they should do to solve their problems, but they will use the knowledge they glean, to help the client to draw up a plan of action designed to help them to either cope with their situation better or overcome it.

This online distance learning Proficiency Certificate in Counselling Skills, has been written by counsellors and the unlimited tutor support that comes with the course, is provided by a very experienced practitioner who has also had books published on the subject. What more could you ask for in order to get the quality of learning required and so achieve success in the talking therapies industry?

The course is made up of both our accredited level 3 counselling skills courses: Counselling Skills - Part I and Counselling Skills - Part II.

Develop your ability to support or counsel others through the processes of personal growth and change. This course introduces you to the kinds of problems and issues that a person might face in overcoming stresses and limiting attitudes. Learn about the counsellor's role and the counselling process, and gain basic practical counselling skills. Recommended for parents, teachers and others who want to communicate in a more supportive, empathetic manner.

Should you wish to know more, please see Academy for Distance Learning - https://adlonlinecourses.com/counselling-skills-bps109-cld?search=counselling%20skills - Take control of your future!
  • Counselling Skills I will help you to develop an ability to support or counsel others through the processes of personal growth and change. It will introduce you to the kinds of problems and issues that a person might face in overcoming stresses and limiting attitudes. Learn about the counsellor's role and the counselling process, and gain basic practical counselling skills. Recommended for parents, teachers and others who want to communicate in a more supportive, empathetic manner.
  • Counselling Skills II will enhance the counselling skills developed in Counselling Skills I. You will learn how to use counselling micro-skills including methods of telephone counselling and techniques for dealing with specific crisis situations - to improve your counselling techniques. This course is ideal for those who have already gained the basic counselling skills and want to further develop their ability to counsel others.

This course is ideal if you work in or wish to work in:

  • Counselling
  • Psychotherapy
  • Psychology
  • Health Professions
  • Teaching
  • Caring Roles
  • Life Coaching Roles


ACCPH accredited course logo   This course is accredited by ACCPH and allows you to join as a professional member after completion. Membership allows you to add the letters MACCPH after your name


CMA accredited course logoThis course has been accredited by the CMA - The Complimentary Medical Association. On completion of any qualifying module, you can join as a "Fully Qualified Practitioner" and be entitled to use the post-nominal latters "MCMA" after your name. ​CMA Full Membership is a privileged position and the fact that you have been accepted for CMA Membership demonstrates that you have a clear commitment to standards and professionalism. CMA Members in all categories are recognised as the elite in their field.


Pay upfront and save £60.00 or get a free 20-hour supplementary course in either Addiction Counselling or Telephone and Online Counselling worth £99.00 FREE OF CHARGE! Alternatively, you can pay the normal fee in four interest free instalments.


Learning Goals: Proficiency Certificate in Counselling Skills
  1. Explain the processes involved in the training of counsellors in micro skills.
  2. Explain how to commence the counselling process and evaluation of non-verbal responses and minimal responses.
  3. Discuss both content and feeling, and their appropriateness to the counselling process.
  4. Demonstrate different questioning techniques and to understand risks involved with some types of questioning.
  5. Demonstrate how to use various micro-skills including summarising, confrontation, and re-framing.
  6. Demonstrate self-destructive beliefs and show methods of challenging them, including normalising.
  7. Explain how counselling a client can improve their psychological well-being through making choices, overcoming psychological blocks and facilitating actions.
  8. Demonstrate effective ways of terminating a counselling session and to explain ways of addressing dependency.
  9. Demonstrate the application of micro skills to different stages of the counselling process.
  10. Role-play the dynamics of the counselling process including such phenomenon as present experiences, feedback, transference, counter-transference, projection and resistance.
  11. Demonstrate telephone counselling techniques.
  12. Develop appropriate responses to crises, both emotional and practical.
  13. Show ways of encouraging the client to deal with aggression.
  14. Demonstrate different ways of encouraging the client to cope with depression.
  15. Discuss strategies for dealing with grief.
  16. Develop different strategies of helping suicidal clients.


Course Structure: Proficiency Certificate in Counselling Skills

Counselling Skills I

There are 8 lessons:

1  Learning specific skills:

  • What is Counselling
  • Perceptions of Counselling
  • Differences between Counsellors, Psychotherapists, Clinical Psychologists and Psychiatrists
  • Counselling Theories
  • Empathy
  • Transferrence
  • Directiveness, non directiveness
  • Behavioural Therapies
  • Systematic Desensitisation
  • Positive Reinforcement and Extinction
  • Goals of Psychoanalytical Approach
  • Defense Mechanisms (Repression, Displacement, Rationalisation, Projection, Reaction Formulation, Intellectualisation, Denial, Sublimation)
  • Use of Psychoanalytical Psychotherapy
  • Psychoanalytic Techniques
  • Analytic Framework
  • Free Associations
  • Interpretation
  • Dream Analysis
  • Resistance & Transferance
  • Humaniustic Therapy
  • Evaluating the Effectiveness of Therapies and Counsellors
  • Case Studies
  • Methods of Learning
  • Micro Skills
  • Triads
  • Modelling
  • Online and Telephone Counselling
  • Telemental Health
  • Clinical Considerations    

2  Listening & bonding:       

  • Scope of Listening and Bonding
  • Meeting and greeting
  • Creating a Safe Environment
  • Location
  • Time and Duration of Sessions
  • Privacy in Telephone and online counselling
  • Showing warmth on the phone
  • The contract
  • Helping the client relax
  • Listening with intent
  • Minimal Responses
  • Non Verbal Behaviour
  • Use of Voice
  • Use of Silense
  • Case Studies
  • Active Listening
  • Dealing with Silent Phone Calls    

3  Reflection:       

  • Non Directive Counselling
  • Paraphrasing
  • Feelings
  • Reflection of Feeling
  • Client Responses to Reflection of Feelings
  • Reflection of Content and Feeling
  • Case Studies    

4  Questioning:       

  • Open & Closed Questions
  • Other types of Questions (Linear, Information seeking, Strategic, Reflectivew, Clarification, etc)
  • Questions to Avoid
  • Goals of Questioning
  • Identification
  • Assessment
  • Intervention
  • Case Studies    

5  Interview techniques:       

  • Summarising
  • Application
  • Confrontation
  • Reframing
  • Case Studies
  • Perspective
  • Summary    

6  Changing beliefs and normalising:       

  • Cognitive Behavioural Therapy
  • Changing Self-Destructive Beliefs
  • Irrational Beliefs
  • Normalising
  • Case Studies
  • Designing a Questionnaire    

7  Finding solutions:       

  • Moving Forward
  • Choices (Reviewing, Creating, Making choices)
  • Facilitating Actions
  • Gestalt Awareness Circle
  • Psychological Blocks
  • Case Study    

8  Ending the counselling:       

  • Terminating the session
  • Closure
  • Further Meetings
  • Dependency
  • Confronting Dependency
  • Chronic Callers
  • Terminating Silent Phone Calls
  • Silent Endings
  • Case Study
  • Other Services

Counselling Skills II

There are 8 lessons:

1  The Counselling Session:

  • How micro-skills come together    

2  Focus on the Present:

  • Present experiences
  • Feedback;
  • Transference
  • Projection
  • Resistance    

3  Telephone Counselling:       

  • Non-visual contact
  • Preparation
  • Initial contact
  • Use of micro-skills
  • Overall process
  • Debriefing
  • Types of problem callers     

4  Dealing with Crises:       

  • Defining crisis
  • Types of crisis
  • Dangers of crisis
  • Counsellor's responses and intervention
  • Post-traumatic stress    

5  Problem-Solving Techniques I:       

  • Aggression
  • Expressing anger
  • Encouraging change
  • Role-play
  • Externalising anger  

6  Problem-Solving Techniques II:       

  • Depression
  • Blocked anger
  • Referral practice
  • Chronic depression
  • Setting goals
  • Promoting action    

7  Problem-Solving Techniques III:       

  • Grief and Loss - loss of relationships
  • Children and grief
  • Stages of grief    

8  Problem-Solving Techniques IV:       

  • Suicide - ethics; reasons for suicide
  • Perceived risk
  • Counselling strategies
  • Alternative approach



Your learning experience with ADL will not only depend on the quality of the course, but also the quality of the person teaching it. This course is taught by Iona Lister and your course fee includes unlimited tutorial support throughout. Here are Iona's credentials:

Iona Lister course tutorLicentiate, Speech and Language Therapy, UK, Diploma in Advanced Counselling Skills.

Iona has been a clinician and manager of health services for fifteen years, and a trainer for UK-based medical charities, focusing on psychosocial issues, mental health disorders, and also the promotion of communication skills for people in helping roles. She tutors and facilitates groups via workshops and teleconferences, and now specialises in Sight Loss. As a freelance writer, she contributes regular feature articles for magazines, has written five published books, as well as published courses relating to personal development and counselling skills.

Iona has alslo written published books, courses and articles across a wide range of subjects, mostly in the areas of health, counselling, psychology, crafts and wildlife.

She has drawn experience from clinical and managerial experience within the NHS as well as medical and humanitarian subjects. She has been a regular feature writer and expert panel member of a national magazine for six years.

Her books include: A Guide to Living with Alzheimer's Disease (and associated dementias), The Psychology of Facial Disfigurement; a Guide for Health and Social Care Professionals, When a Medical Skin Condition Affects the Way you Look; A Guide to Managing Your Future, Facing Disfigurement with Confidence, Cross Stitch: A Guide to Creativity and Success for Beginners.

Courses written include: Mental Health and Social Work, Counselling Skills, Understanding and Responding to Substance Misuse, Journalling for Personal Development, Guided Imagery, Stress Management.

Current work includes: Tutor: Courses associated with Creative Writing, Counselling Skills, Psychology, Holistic Therapy, Certified Hypnotherapist and Hypnotension Practitioner.

Facilitator of Teleconference Groups: Royal National Institute of Blind People (RNIB)

Trainer (Skills for Seeing): Macular Society

Reviewer of Books/Information: Macmillan Cancer Support

Fundraiser: Royal Society for the Protection of Birds (RSPB), Embroidery/Art Groups Facilitator, Board Member

Website Manager: The Strathcarron Project, Coordinator (Delaware & Tennessee) Human Writes


Course Info
How Do Our Tuition Fees Compare?
Course StartBegin your course at anytime.
Course Prerequisite None - Our course levels are an indication of the depth of learning you should receive. They do not describe the level of difficulty.
Course Qualification (Study Option A)Endorsed Qualification from TQUK - Training Qualifications UK, an Ofqual Approved Awarding Organisation - Completed written assignments, plus final exam (N.B. Some courses have Final Project alternative).
Course Qualification (Study Option B)Certificate of Attainment from ADL - Completed written assignments only - no final exam.
Comparative Credits InformationUK Course Credits: 20 - U.S. Credit Hours: 6 - when compared to regulated courses.
Course Duration and Deadlines200 hours approx. Course hours given are a guide only. Work at your own pace with no assignment deadlines or completion date. You are in control!
Study SupportPersonal tutor/mentor support from industry relevant professionals throughout your whole course. Mentors are contactable by e-mail, telephone and through the online classroom. They provide assistance with your course material, plus discuss, explain and give advice when needed.
Suitability for Self Employment and Small BusinessesOur courses are ideal for sole traders and small business owners and their staff. Customer confidence in what you can do will determine how successful you are in getting clients. Completing one or more of our courses for the service you have to offer, will give you the tools to grow your business.
Recognition of Your Course By EmployersWe aim to achieve the correct balance between your qualification being recognised and providing you with the in-depth learning, to empower you to succeed. Select study option A when enrolling, so an employer can check the status of the awarding organisation for your qualification on the Ofqual Register.
Recognition of Your Course By UniversitiesPrevious students have used their qualification to get into university. However each one will have its own entrance criteria and acceptance may also depend on your other qualifications and experience.
Designing Your Own QualificationBundle up your choice of related courses to form your own qualification. Choose from a Diploma (6 courses), Advanced Diploma (8 courses) and Higher Advanced Diploma (12 courses.
How Can I Enrol?Online via eCommerce, by completing our Online Application Form, or by calling us on +44 (0) 1227 789 649. Lines open 9am till 5pm Monday to Friday, excluding Bank Holidays and between Christmas and New Year.
How Can I Get a Pro-forma Invoice for my Employer?Contact us with details and we will email your employer an invoice. We will need: employer's name, address, telephone number, email address and contact name. We will also require your name, telephone number, email address, date of birth and the course and code you wish to enrol for.
ACCPH Professional AccreditationAccredited by ACCPH, which allows you to join as a professional member after completion. Membership means you can add the letters MACCPH after your name.
CMA Professional AccreditationAccredited by the CMA - The Complimentary Medical Association. On completion of any qualifying module, you can join as a Fully Qualified Practitioner and be entitled to use the post-nominal latters MCMA after your name. ​CMA Full Membership is a privileged position and the fact that you have been accepted for CMA Membership demonstrates that you have a clear commitment to standards and professionalism. CMA Members in all categories are recognised as the elite in their field.

                       Learn, Progress, Change, Achieve                                                     


Previous Customer Experiences with our CoursesWoman leaping to the next level in her career development

"Fantastic Teacher. Well organised modules. Assignments force me to learn and research more so I can prepare well for exams. I really enjoyed studying via ADL.  I can now continue study at Ulster University which accept my certificate from ADL".    Level 4,  Advanced Certificate in Applied Science,  VSC001,  Stanislawa,  Poland.

Its with great pleasure I am announcing you my new job as 'Park Manager' for a 5 star hotel in Reunion Island.  Its definitely my courses with ADL (Botany, Agronomy and Trees for Rehabilitation) which were decisive for my nomination. Accordingly, my sincere thanks goes to all the ADL team.

"The course was a valuable learning experience as it provided me with the knowledge and understanding for me as a Careers Advisor. The feedback was very good from my tutor, and allowed me to  build upon my assignments that were marked. The comments were very informative  and very useful. Well written course material."  Andrew W, Careers  Counselling, UK

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Disclaimer: Every attempt is made to ensure all information from the academy is accurate and that the student has attained the competencies taught in a course, at the point of their assessment. Beyond this point, the graduate is responsible to maintain their acquired competencies, and apply acquired knowledge and skills in a way which is appropriate to the unique characteristics of each application. This will release the academy from any liability, action and claims of whatsoever nature in connection with, or arising from any such information, instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.