Thinking of doing a hospitality course? Today we take a look at ADL’s Hotel Management course, an ideal distance learning programme for those looking to get involved in this lucrative part of the hospitality business.
Everyone needs a holiday now and again and there’s nothing pushing that into focus quite like the arrival of the summer months. And where there are holiday makers, there’s opportunity. Holiday makers need places to stay, eat and visit and there’s a great deal of money to be made by anyone who can satisfy this inexhaustible demand. Indeed, the UK economy alone is projected to be boosted by £108 billion from domestic holiday makers in the years leading up to 2017 (source: bighospitality.co.uk)
Top of the pack of potential holiday accommodation are hotels. From five star luxury institutions to family run guesthouses, hotels run the gamut of pricing and service provision, but several things remain the same no matter where an institution is on the scale, such as quality and service. But above all these things, customer satisfaction remains top of the agenda.
ADL’s online Hotel Management course is an ideal starting place for those looking to begin, or enhance, a career in hotel accommodation. Assuming no prior experience, this course will nevertheless guide you into understanding just what makes a great hotel and will help to equip you with the knowledge and skills you’ll need to build your team as a hotel manager and ensure you deliver satisfaction to your customers.
As an efficient Hotel Manager, of-course you’ll need to understand your workforce and to do this, you’ll need to understand the nature of their jobs. For example, it’s no good expecting your cleaner to clean each room in five minutes if it takes ten, and your customers might rightly look suspect at you when you suggest they sit down upon toilets that had a mere twenty seconds of attention paid to their cleaning.
Therefore, as a good manager, you need to understand what your people do and how they are supposed to do it. Whether it be cleaning, cooking or running the front desk in reception, it is essential that you understand the challenges faced by your employees in order for you to manage them as best as possible.
But there’s more to a great hotel than just clean sheets and a reception desk. Hotels are businesses, and as a hotel manager, our online course will teach you all the things you need to know to make a success of it. The course provides a comprehensive introduction to the hotel industry – the better to help you understand the potential involved and to help you learn your own establishment's place within it and the opportunities open to you.
You will learn about controlling the finances of an establishment, running maintenance of the facilities, key business skills for interacting with customers and much more. Furthermore, you will learn of the various ways a hotel can go further for its customers by providing extra facilities such as bars, restaurants, gymnasiums, spas and more.
Learn how to make the holiday of a lifetime, with Hotel Management from ADL.