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Hotel Management

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Hospitality, Travel & Tourism Courses Online  Post Graduate Studies Courses Online  Post Graduate Studies Courses Online  Levels Courses Online  Professional Development Courses Online 

Hotel Management

Price: £340.00Course Code: BTR202 CLD
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( Nadege minka, 16/01/2014 ) Q: Is it an online course? when do i start?
( 20/01/2014 ) A: Hello Nadege, This is an online course and you can start whenever you wish.

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Hotel Management

Hotel Management course online. This course aims to help you take the next step up in your hospitality career and expand your current skills. Whether you want to take the next step in your career or expand your current hospitality skills, this course can help you get there!

You will learn about all aspects of managing a hotel and the sections within it. Discover how to organize staff to work efficiently and effectively as a team. Learn about managing areas such as foodservice, front desk, building & maintenance, servicing rooms, activities and staff. This is a very solid and worthwhile course for anyone in the hotel industry.

"I want to thank you for  the course - Hotel Management- I've just finished now. The course was comprehensive and well edited. For sure it can give a new worker in the hospitality industry the basic theoretical and practical knowledge required". Daniel K, Hotel Management, Romania 


Resorts, hotels and motels around the world require a large pool of hotel management and hospitality staff. Tourism is a massive industry that provides significant career opportunities. This course will teach you all about managing hotels and sections within a hotel. Hotel management provides and interesting and challenging career where you have the opportunity to stay at the one place or work in a variety of places within or outside your own country.

Lesson Structure: Hotel Management BTR202

There 9 lessons:

  1. Introduction: Scope and Nature of Hotel Management
    • The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
  2. Organisation of the Hotel Workplace
    • Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
  3. Staff Management in Hotels
    • Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure.
  4. Control Systems
    • Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
  5. Front Desk Management (Reception)
    • The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
  6. Servicing Rooms and General Cleaning
    • Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.
  7. Building and Facility Maintenance
    • Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms.
  8. Activities Management
    • Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism.
  9. Food Service
    • Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design& Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints.
Learning Goals: Hotel Management BTR202
  • To understand the range of hotels in operation and their management policies
  • To understand management structures and the way in which the workplace is organised.
  • To draw a team of professional staff together to ensure quality delivery of these services requires a tremendous amount of skill and organisation.
  • To gain an understanding of the complexity of hotel management consider the following areas of management:
  • To understand the importance of maintaining an overall system of control within a hotel
  • To develop knowledge of the complexities and management issues relating to front desk operations.
  • To develop knowledge of equipment and understanding of linen available
  • To implement facilities management systems
  • To implement and manage an activities service
  • To understand a range of food services offered in the hotel industry
Practicals:
  • Interview a manager or senior staff at a local hotel to enquire about their set up and structured policies.
  • Find out about the organisational structure of either one department of the hotel, or the whole hotel.
  • Observe how managers give direction/orders/requests to staff.
  • Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
  • Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for improvement.
  • Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of concern.
  • Visit a hotel in order to develop a checklist for conducting maintenance inspections.
  • Compare guest services (including fitness and health services) fat two different hotels or chains in the same region
  • Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the same area.
  • How the payment Options Work
  • You can be either pay fees in one or two parts.
  • If paying in 2 parts, the first part is paid on enrolment, and the second part two months later (You are sent a bill when you enrol).
  • If you pay the full fee on enrolment, we offer a discounted fee (commonly around 8% lower)
Course Info
Course Hours100
Recognised Issuing BodyTQUK - Training Qualifications UK, an Ofqual Approved Awarding Organisation.
Course Code
Course PrerequisiteNo, start at anytime
Course QualificationLevel 4 Certificate in Level 4 Hotel Management
Exam Required?Finalised with an exam/test
UK Course Credits10 Credits
US Course Credit Hours3 Credit Hours
Study SupportYou'll be allocated your own personal tutor/mentor who will support and mentor you throughout your whole course. Our tutors/mentors have been specifically chosen for their business expertise, qualifications and must be active within their industry. Tutors are contactable by e-mail, telephone and through our Moodle Student Support Zone online. Tutors are there to provide assistance with course material, discuss, explain and give advice and support throughout the whole programme. Their feedback is vital to your success.

                                                                             

 

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"Fantastic Teacher. Well organised modules. Assignments force me to learn and research more so I can prepare well for exams. I really enjoyed studying via ADL.  I can now continue study at Ulster University which accept my certificate from ADL".    Level 4,  Advanced Certificate in Applied Science,  VSC001,  Stanislawa,  Poland.

Its with great pleasure I am announcing you my new job as 'Park Manager' for a 5 star hotel in Reunion Island.  Its definitely my courses with ADL (Botany, Agronomy and Tree for Rehabilitation) which were decisive for my nomination. Accordingly, my sincere thanks goes to all the ADL team.

"The course was a valuable learning experience as it provided me with the knowledge and understanding for me as a Careers Advisor. The feedback was very good from my tutor, and allowed me to  build upon my assignments that were marked. The comments were very informative  and very useful. Well written course material."  Andrew W, Careers  Counselling, UK

"It exceeded my expectations. It was more comprehensive than I expected and the assignments really stimulated deep study of the subject. Thank you for your guidance. I am delighted with my certificate and will recommend this course and ADL to my friends and colleagues."  G Flaherty, Ornithology BEN102, Ireland

"I want to thank you for  the course - Hotel Management- I've just finished now. The course was comprehensive and well edited. For sure it can give a new worker in the hospitality industry the basic theoretical and practical knowledge required".  Daniel K, Hotel Management, Romania

"Upon completing the Interior Plants Course I was offered my dream job.  Taking this class was one of the best decisions I've made, the information I received was invaluable.  Thank you ADL". Meg V,  Interior Plants, Florida, USA.

“I am delighted to report that I passed the exam and received a “Pass with Commendation”. I appreciate very much the detail that you went into, in the correction of my assignments  and I found your advice and extra subject information  invaluable in advancing my interest and knowledge in horticulture”.   Go raibh mile maith agat! (a thousand thanks!) Colin, RHS Cert II, Ireland

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"I enjoyed the course and developed a good understanding of learning and behaviour disorders. I feel this will be helpful in my role as a Clerk at a local primary school". The course met my expectations and I enjoyed the challenge of learning about conditions i knew little about. The presentation of the course and the opportunity to communicate with my tutor was valuable. I enjoyed the course so much , I am planning to do another! Jennifer C, Developmental Learning and Behavioural Disorders in Children and Adolescents, UK

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