Call us: +44 (0)1227 789 649 - Monday to Friday 9am to 5pm
Counselling Skills 1 & 2
Counselling Skills Level 3 Proficiency Certificate - Parts 1 and 2
Learn About Counselling Skills 1 & 2
Online Counselling Skills Course
Develop your ability to support or counsel others through the processes of personal growth and change with our Online Counselling Skills Course
Thank goodness for modern approaches in dealing with psychological problems caused by the pressures of life. Gone are the days where ignorance ruled and invasive procedures were employed in a vain attempt to solve someones mental health issues.
Talking Therapies, such as counselling help us to sort through our emotions and life style issues, compartmentalise our problems and deal with them.
Good Counselling Skills and techniques involve providing a secure environment where someone can share their innermost feelings without fear of being judged or ridiculed. A counsellor’s foremost skill is the ability to listen without condemnation and to encourage their client to open up. A properly trained counsellor will never tell someone what they should do to solve their problems, but they will use the knowledge they glean, to help the client to draw up a plan of action designed to help them to either cope with their situation better or overcome it.
This online distance learning Proficiency Certificate in Counselling Skills, has been written by counsellors and the unlimited tutor support that comes with the course, is provided by a very experienced practitioner who has also had books published on the subject. What more could you ask for in order to get the quality of learning required and so achieve success in the talking therapies industry?
This course introduces you to the kinds of problems and issues that a person might face in overcoming stresses and limiting attitudes. Learn about the counsellor’s role and the counselling process, and gain basic practical counselling skills. Recommended for parents, teachers and others who want to communicate in a more supportive, empathetic manner.
Should you wish to know more, please see Academy for Distance Learning – https://adlonlinecourses.com/counselling-skills-bps109-cld?search=counselling%20skills – Take control of your future!
- Counselling Skills I will help you to develop an ability to support or counsel others through the processes of personal growth and change. It will introduce you to the kinds of problems and issues that a person might face in overcoming stresses and limiting attitudes. Learn about the counsellor’s role and the counselling process, and gain basic practical counselling skills. Recommended for parents, teachers and others who want to communicate in a more supportive, empathetic manner.
- Counselling Skills II will enhance the counselling skills developed in Counselling Skills I. You will learn how to use counselling micro-skills including methods of telephone counselling and techniques for dealing with specific crisis situations – to improve your counselling techniques. This course is ideal for those who have already gained the basic counselling skills and want to further develop their ability to counsel others.
This course is accredited by ACCPH and allows you to join as a professional member after completion. Membership allows you to add the letters MACCPH after your name
This course has been accredited by the CMA – The Complimentary Medical Association. On completion of any qualifying module, you can join as a “Fully Qualified Practitioner” and be entitled to use the post-nominal latters “MCMA” after your name. CMA Full Membership is a privileged position and the fact that you have been accepted for CMA Membership demonstrates that you have a clear commitment to standards and professionalism. CMA Members in all categories are recognised as the elite in their field.
Pay upfront and save £60.00 or get a free 20-hour supplementary course in either Addiction Counselling or Telephone and Online Counselling worth £99.00 FREE OF CHARGE! Alternatively, you can pay the normal fee in four interest free instalments.
Course Structure: Proficiency Certificate in Counselling Skills
There are 8 lessons:
1 Learning specific skills:
- What is Counselling
- Perceptions of Counselling
- Differences between Counsellors, Psychotherapists, Clinical Psychologists and Psychiatrists
- Counselling Theories
- Directiveness, non directiveness
- Behavioural Therapies
- Systematic Desensitisation
- Positive Reinforcement and Extinction
- Goals of Psychoanalytical Approach
- Defense Mechanisms (Repression, Displacement, Rationalisation, Projection, Reaction Formulation, Intellectualisation, Denial, Sublimation)
- Use of Psychoanalytical Psychotherapy
- Psychoanalytic Techniques
- Analytic Framework
- Free Associations
- Dream Analysis
- Resistance & Transferance
- Humaniustic Therapy
- Evaluating the Effectiveness of Therapies and Counsellors
- Case Studies
- Methods of Learning
- Micro Skills
- Online and Telephone Counselling
- Telemental Health
- Clinical Considerations
2 Listening & bonding:
- Scope of Listening and Bonding
- Meeting and greeting
- Creating a Safe Environment
- Time and Duration of Sessions
- Privacy in Telephone and online counselling
- Showing warmth on the phone
- The contract
- Helping the client relax
- Listening with intent
- Minimal Responses
- Non Verbal Behaviour
- Use of Voice
- Use of Silense
- Case Studies
- Active Listening
- Dealing with Silent Phone Calls
- Non Directive Counselling
- Reflection of Feeling
- Client Responses to Reflection of Feelings
- Reflection of Content and Feeling
- Case Studies
- Open & Closed Questions
- Other types of Questions (Linear, Information seeking, Strategic, Reflectivew, Clarification, etc)
- Questions to Avoid
- Goals of Questioning
- Case Studies
5 Interview techniques:
- Case Studies
6 Changing beliefs and normalising:
- Cognitive Behavioural Therapy
- Changing Self-Destructive Beliefs
- Irrational Beliefs
- Case Studies
- Designing a Questionnaire
7 Finding solutions:
- Moving Forward
- Choices (Reviewing, Creating, Making choices)
- Facilitating Actions
- Gestalt Awareness Circle
- Psychological Blocks
- Case Study
8 Ending the counselling:
- Terminating the session
- Further Meetings
- Confronting Dependency
- Chronic Callers
- Terminating Silent Phone Calls
- Silent Endings
- Case Study
- Other Services
There are 8 lessons:
1 The Counselling Session:
- How micro-skills come together
2 Focus on the Present:
- Present experiences
3 Telephone Counselling:
- Non-visual contact
- Initial contact
- Use of micro-skills
- Overall process
- Types of problem callers
4 Dealing with Crises:
- Defining crisis
- Types of crisis
- Dangers of crisis
- Counsellor’s responses and intervention
- Post-traumatic stress
5 Problem-Solving Techniques I:
- Expressing anger
- Encouraging change
- Externalising anger
6 Problem-Solving Techniques II:
- Blocked anger
- Referral practice
- Chronic depression
- Setting goals
- Promoting action
7 Problem-Solving Techniques III:
- Grief and Loss – loss of relationships
- Children and grief
- Stages of grief
8 Problem-Solving Techniques IV:
- Suicide – ethics; reasons for suicide
- Perceived risk
- Counselling strategies
- Alternative approach
Learning Goals: Proficiency Certificate in Counselling Skills
- Explain the processes involved in the training of counsellors in micro skills.
- Explain how to commence the counselling process and evaluation of non-verbal responses and minimal responses.
- Discuss both content and feeling, and their appropriateness to the counselling process.
- Demonstrate different questioning techniques and to understand risks involved with some types of questioning.
- Demonstrate how to use various micro-skills including summarising, confrontation, and re-framing.
- Demonstrate self-destructive beliefs and show methods of challenging them, including normalising.
- Explain how counselling a client can improve their psychological well-being through making choices, overcoming psychological blocks and facilitating actions.
- Demonstrate effective ways of terminating a counselling session and to explain ways of addressing dependency.
- Demonstrate the application of micro skills to different stages of the counselling process.
- Role-play the dynamics of the counselling process including such phenomenon as present experiences, feedback, transference, counter-transference, projection and resistance.
- Demonstrate telephone counselling techniques.
- Develop appropriate responses to crises, both emotional and practical.
- Show ways of encouraging the client to deal with aggression.
- Demonstrate different ways of encouraging the client to cope with depression.
- Discuss strategies for dealing with grief.
- Develop different strategies of helping suicidal clients.
Practical (Set Tasks)
Your learning experience with ADL will not only depend on the quality of the course, but also the quality of the person teaching it. This course is taught by Iona Lister and your course fee includes unlimited tutorial support throughout. Here are Iona’s credentials:
Licentiate, Speech and Language Therapy, UK, Diploma in Advanced Counselling Skills.
Iona has been a clinician and manager of health services for fifteen years, and a trainer for UK-based medical charities, focusing on psychosocial issues, mental health disorders, and also the promotion of communication skills for people in helping roles. She tutors and facilitates groups via workshops and teleconferences, and now specialises in Sight Loss. As a freelance writer, she contributes regular feature articles for magazines, has written five published books, as well as published courses relating to personal development and counselling skills.
Iona has alslo written published books, courses and articles across a wide range of subjects, mostly in the areas of health, counselling, psychology, crafts and wildlife.
She has drawn experience from clinical and managerial experience within the NHS as well as medical and humanitarian subjects. She has been a regular feature writer and expert panel member of a national magazine for six years.
Her books include: A Guide to Living with Alzheimer’s Disease (and associated dementias), The Psychology of Facial Disfigurement; a Guide for Health and Social Care Professionals, When a Medical Skin Condition Affects the Way you Look; A Guide to Managing Your Future, Facing Disfigurement with Confidence, Cross Stitch: A Guide to Creativity and Success for Beginners.
Courses written include: Mental Health and Social Work, Counselling Skills, Understanding and Responding to Substance Misuse, Journalling for Personal Development, Guided Imagery, Stress Management.
Current work includes: Tutor: Courses associated with Creative Writing, Counselling Skills, Psychology, Holistic Therapy, Certified Hypnotherapist and Hypnotension Practitioner.
Facilitator of Teleconference Groups: Royal National Institute of Blind People (RNIB)
Trainer (Skills for Seeing): Macular Society
Reviewer of Books/Information: Macmillan Cancer Support
Fundraiser: Royal Society for the Protection of Birds (RSPB), Embroidery/Art Groups Facilitator, Board Member
Website Manager: The Strathcarron Project, Coordinator (Delaware & Tennessee) Human Writes
Assessment is based on a combination of completing all assignments and sitting for a final short one and a half hour exam, in your own location.
If you don’t cope well with exams then you may elect to undertake a project instead. This is a popular option.
In addition, most modules have a Set Task at the end of each lesson placed before the assignment. This is an opportunity to undertake practical work to help you acquire knowledge and skills and practical experience. This ADL feature is an added bonus not found at most online schools. Set Tasks are not required for assessment.
Some courses also have optional Self-Tests which are available on our online learning platform. These are not available by correspondence or by USB, and do not form part of your overall grade.
How our courses work
- Choose Your Learning Method
You choose how you would like to receive your course material, i.e., Online, USB or Correspondence. The choice is yours. You may also work on online or offline.
- Tutor Allocation
Every student is assigned their own dedicated tutor who is an expert in their subject area. They provide as much or as little individual contact as you require. You can contact your tutor whenever you need – your hours are not limited.
- Feedback and Assignments
Tutor Feedback is an essential component in helping you understand the subject matter. Tutor feedback is given in the form of notes written on the assignment. We encourage you to contact your Tutor where help with clarification and understanding of course material may be required.
Your assignments are located at the end of each lesson. You submit them for marking whenever you are ready. There is no time limit.
- Set Tasks and Self-Tests
Most modules have a Set Task at the end of each lesson before for the assignment. This is where you get the opportunity to undertake practical work to help you acquire knowledge, skills and practical experience. Many modules also have short Self-Tests.
Once all assignments have been completed you may then elect to sit for a one and half hour exam in your own location. If you prefer not to take the exam you do have the option to undertake a project instead.
Once the exam or project part of the course is completed, your Certificate is then processed. Please allow approximately 4 weeks for this.
- Design Your Own Qualification
ADL offers students the flexibility to self-design their own qualification – bundling together a combination of 100-hour modules into a qualification higher than a certificate.
FREQUENTLY ASKED QUESTIONS
Due to our years of experience and wide range of online courses, here are a list of our FAQs and Answers asked by Students.
Q. Do I need to buy text books?
A. No, you are not required to purchase expensive text books for any of our courses, since each module has been written by highly qualified tutors and writers, and our courses are updated on a regular basis, adding new information, methods and knowledge. You are supplied with all “essential” references. Extra books are always useful though, especially for special projects. Tutors will advise you what to buy if you decide you would like to have extra reading material, but it is not essential. Check out our eBookstore if you’re looking for a starting point.
Q. What sets the Academy apart from other institutions?
A. A unique feature of our courses is that we combine knowledge of the subject matter with practical tasks (set tasks, found at the end of each lesson). So you get to do practical components in each lesson. The benefits of this approach are immense: – your skills and knowledge are developed to a much higher level not normally found at other distance learning institutions.
Q. How do the practical exercises (set tasks) work?
A. The practical component of each lesson can be in the form of : Field Research, Networking and Analysis, Conducting Surveys, Growing, Collecting, Photographing and Processes.
Q. Can I pay by instalments?
A. Yes, you can view all available payment options here.
Q. Are there any hidden costs?
A. There are no hidden extras – the tuition fee covers all course material, unlimited tutor support, assignment marking/feedback and any text books where specified and exams. The only extras are for the public examinations fees for the ICB Bookkeeping course and the RHS (Royal Horticulture Society) exams.
Q. Are your courses up-to date?
A. Our courses are continually updated. The course content is rapidly updated and improved without the red tape and bureaucracy experienced at other educational institutions.
Q. Do you have a Cancellation policy?
A. We have a cancellation policy that is fair and equitable. For further details please click here.
Q. What Recognition do you have?
A. The Academy for Distance Learning has various forms of recognition:
These include TQUK (Training Qualifications UK) – an Ofqual Awarding Organisation – ADL is an approved TQUK Centre.
IARC – International Approval Registration Centre, approved member. Accredited Training Provider for ICB (Institute of Certified Bookkeepers) and Approved Distance Learning Provider for the RHS (Royal Horticultural Society) and many more. Our graduates come from many parts of the world and have used our qualifications for successful employment and progression onto higher education. To view our full list of recognition and memberships please click here,
Q. Will I have any opportunity to engage with other students?
A. We have a Student Community group based on facebook! If you don’t have a facebook account already, you could make one just for talking with fellow students on the group.
Q. Why should I enrol with the Academy for Distance Learning?
A. Here at the Academy our students are our priority – we treat every student as a unique individual. This philosophy allows us to nurture those who are “slow and steady” learners rather than letting them fall through the cracks, while catering for those who are in a hurry to complete.
Q. Can I study from anywhere in the world?
A. Our courses are available to anyone, anywhere in the world from the comfort of your own home. The course content is relevant to any country, culture or economy.
Q. Completing the course- how long will it take?
A. Completion of modules varies from student to student. Many factors come into play such as work commitments and family life- there are always distractions. Some students work quicker than others. For a 100 hour module many students will take up to 3- 6 months, others take less time and some are even longer. It’s all up to you. There is no pressure to complete or deadline to finish. Naturally, longer courses will take more time.
Q. What learning formats are there?
A. Your enrollment comes with the Online Classroom study option by default. For a small additional cost you also have the options of USB or Correspondence.
USB: Your course is sent to you on a USB stick, so that you can carry it in your pocket. Ideal for those with unreliable internet connections. This option is an additional £5/module
Correspondence: You download the course content and then print your own copy to your requirements. You can then bind the lessons to suit your needs.
Q. Assessment – how does it work?
A. For each 100 hour module you are assessed by assignments (at the end of each lesson) and a final one and a half hour exam (or you may elect to complete a project instead of sitting the exam) – the choice is yours – you sit for the exam in your own location, or you can visit us in Canterbury, England to sit the exam if want to. Exam fees are included in the tuition fee you paid. You can read more about the examination process here. At the end of each lesson, there is an assignment. You submit it to the academy who then submits it to the tutor for marking, comments and feedback. Our policy is to have a grade for you within 5 to 7 days.
Q. How many assignments do I need to complete for each module?
A. At the end of each lesson, there is an assignment – so if a course has say, 10 lessons there would be 10 assignments. The number of lessons per module varies from module to module. See the course content from our website for further details.
Q. When do I have to hand in my first assignment?
A. There is no deadline for handing in the first assignment. Submit when you are ready. There are some students who hand in assignments within the first couple of weeks of enrolment – while there are others who submit their work 6 months later. It’s all at your own convenience to suit you. Everyone has different work and home commitments and we cater to these needs.
Q. I am having difficulty attending workshops/industry meetings, what can be done?
A. If your course requires attendance at workshops, conferences, or industry meetings; alternative arrangements can be made in your country; however, there may be an additional expense. We can appoint an appropriately qualified person anywhere to work through curriculum documentation supplied by us, to satisfy the requirements set down in a course.
Q. What qualification will I receive?
A. For individual modules, you would receive a Certificate (providing you complete all assignments and the exam). If you just want to complete the assignments only, then a Letter of Achievement would be awarded. For more details on qualifications awarded please click here.
Q. Is there a next level to progress to?
A. Yes – you can progress from one module to a combination of many modules and to higher qualifications i.e. Advanced Certificates, Diplomas and Higher Advanced Diplomas. Read more about course levels here.
Q. Can I customize my diploma/higher qualification?
A. Not all educational institution’s certificates /diplomas meet everyone’s needs. The opportunity to design your own diploma at the Academy (subject to our approval) is an added bonus, not found at other colleges. It’s a very popular option and widely used by many students. You quite simply choose the appropriate number of related modules needed to complete the qualification and submit them to us for approval as a custom diploma.
Q. What do I get when I complete the course? Will I receive a transcript?
A. At the completion of a 100-hour Certificate course and providing all assignments and exam have been completed, you will receive a Certificate and Transcript. The Transcript will list your GPA. Each 100-hour module is worth 3 credit hours.
Q. Do I have to sit for an exam?
A. Exams are optional but need to be undertaken in order to receive the Certificate or higher qualification. Exams are one and a half hours long. You appoint an adjudicator (subject to our approval) to supervise the exam. You sit for the exam in your own location. Its that simple.
Q. I don’t cope well with exams – what can I do?
A. If you feel you don’t cope well with exams you may elect to undertake a Project (set by the tutor) instead of sitting the exam. Many students prefer this option as they find researching the material for the project sharpens their research skills.
Q. If I don’t sit for the Exam do I still get a qualification?
A. If you don’t sit for the exam but complete the project alternative, you will still receive your endorsed qualification. If you don’t sit for an exam or complete a final project, providing you have completed all the assignments you will be awarded a Certificate of Achievement.
Q. Do I have to sit for the exam at the Academy?
A. No – whilst you are more than welcome to come to our location in Canterbury, U.K. and sit the exam in our classroom; the more popular option is to sit for the exam in your own location. You appoint an adjudicator to supervise the exam. Click here for more information on that process.
Q. Our tutors – who are they?
A. We only employ tutors who have are currently active in their industry with at least 5 years of real-world experience. Not only are they highly qualified but also experienced, knowledgeable, and professional- experts in their chosen fields from all parts of the world.
Q. Can I contact my tutor at any time?
A. Yes- you have unlimited access to tutors. We strongly encourage students to develop a dialogue with their Tutor. This is why we encourage students to submit their first assignment fairly quickly at the beginning of the course.
Every Academy student is assigned a tutor who supports you throughout your course and beyond. Your tutor is there to guide and facilitate your learning and provides as much or as little individual contact as you would like. When you submit your coursework the tutor will give you feedback that helps you develop your ideas and provides motivation. For those who do like to have interaction with other students, the ADL discussion forum connects you to students from all over the world.
Q. How do I contact my tutor?
A. You have direct contact with your tutor by email through the Online Classroom. Alternatively, you can write, fax, email, or phone the academy. Leave a message if your tutor isn’t available and they will phone, write or fax back; whatever suits you.
Q. If I don’t understand a question or a lesson may I contact the tutor?
A. You may contact a tutor as often as you like. There is no additional charge or restriction on this service. Contact can be made via the Student Zone, email, or by phone.
Q. Practical work – How is this done?
A. To find out more about this part of the course please visit the section on How Our Courses Work here.
This course is ideal if you work in or wish to work in:
- Health Professions
- Caring Roles
- Life Coaching Roles
What your tuition fees include
There are no hidden extras
FAQ - RHS Theory Qualifications
If you require further details about any of the RHS industry recognised qualifications please, call one of our friendly RHS Course Advisors on +44 (0)1227 789 649 or email: firstname.lastname@example.org
Q: When can I Enrol/Start My RHS Course With ADL?
A: Anytime, Anywhere. There are no enrolment deadlines.
Q: I live Overseas. Can I Study From Overseas?
A: You can study any of the RHS theory qualifications overseas. All courses are offered in English. You will need to email RHS Qualifications direct to arrange sitting for your examination overseas.
Q: Is There a Time Limit for Completing an RHS Qualification?
A: At present there are no time limits. However, RHS is contemplating in the future, the introduction of course time-lines.
Q: Are There Any Entry Requirements (Pre-Requisites)?
A: The RHS Theory courses do not require prerequisites, previous experience or any knowledge of horticulture. You just need passion for all things horticulture.
Q: What Course Should I Start With First? I Am New To RHS Qualifications.
A: We highly recommend that you start with Level 2 – Principles of Garden Planning, Establishment and Maintenance.
Q: What Does ADL Course Material Include?
A: Includes Power Point Presentations, Videos and written course lessons.
Q: When Do Exams Take Place?
A: Exams are held on fixed dates in February and June of each year. You should register as a candidate at least 3 months before these dates, so please do not leave exam registration to the last minute
Q: Where Do I Take My Exams?
A: UK: You take the exams at the RHS Wisley Centre, located between Cobham and Ripley in Surrey or at other authorised RHS centres around the UK.
Overseas: please email RHS qualifications direct for centre information.
Q: Exam Pass Marks?
A: Module – pass 50%. Commendation 70%.
Qualification: 50% pass for all modules.
Commendation awarded for all modules.
Each question carries a value of 10 marks.
Q: I’m Not Happy With My Exam Results?
A: You have the opportunity to re-sit your exam at the next opportunity.
There are no restrictions on the number of re-sits you can take. The highest mark you achieve will remain.,