Call us: +44 (0)1227 789 649 - Monday to Friday 9am to 5pm
Hotel Management 100 Hours Certificate Course
Learn About Hotel Management
Hotel Management course online. This course aims to help you take the next step up in your hospitality career into hotel management and expand your current skills. Whether you are looking for a course to enhance your promotion prospects, or improve your current hotel management skills, this course can help you achieve your goals!
Hotel Management positions, including those for assistant hotel manager pay a salary of around £20,000 to £30,000 per anum. As in all hospitality sectors, hotel management positions attract many applicants, so only those who have the skills and attributes employers are looking for, will even make it to interview stage.
Hotel management responsibilities may include:
- The setting of room prices
- Managing room availability
- Managing the booking system and internet bookings etc.
- Analysing trends in the market
- Forecasting demand
- Dealing with corporate and wholesale customers
- Setting budgets, achieve targets and set up long term strategic plans for the hotel.
- Understanding the ins and outs of hotel management
- Employing and training staff
- Motivating staff and displaying strong leadership skills
In this online hotel management course, you will learn about all aspects of managing a hotel and the sections within it. You will discover how to organise staff to work efficiently and effectively as a team, learn about managing areas such as foods service, front desk, building & maintenance, servicing rooms, activities and staff. This is a very solid and worthwhile course for anyone in the hotel industry.
If you would like to develop in-depth skills in how to motivate others, why not also look at our Motivation course? For gaining comprehensive leadership skills, you can also complete our Leadership course. And for learning how to deal efficiently with areas of conflict, there is our Conflict Management program.
If you are interested in being able to organise events at a hotel you manage, or want to be able to offer a potential employer something that little bit different, we also have Event Management and Wedding Planning Courses.
All these additional course will make you a better and multi-skilled hotel manager, which should in turn help you stand out from other people applying for the same position as you. If you take Hotel Management, Motivation, Leadership and Conflict Management together and pay in full, you can get 25% off the normal course fee and receive an Advanced Certificate in Hotel Management. That means you will get one of the courses absolutely FREE of charge!
By taking all six courses: Hotel Management, Motivation, Leadership, Conflict Management, Event Management and Wedding Planning., you can gain a Diploma in Hotel Management and Event Planning. You can take the courses one at a time, or pay for all six upfront and save 25%. That's like getting all six for the price of 4.5!
Resorts, hotels and motels around the world require a large pool of hotel management and hospitality staff. Hotel management provides an interesting and challenging career where you can have the opportunity to work in any country in the world. This course transcends borders and continents because the knowledge and skills required for hotel management is truly universal.
"I want to thank you for the course - Hotel Management- I've just finished now. The course was comprehensive and well edited. For sure it can give a new worker in the hospitality industry the basic theoretical and practical knowledge required". Daniel K, Hotel Management, Romania
Lesson Structure: Hotel Management BTR202
There 9 lessons:
1 Introduction: Scope and Nature of Hotel Management
- The Hotel Industry
- Classification and Rating Schemes: Examples of Star Ratings
- The Scope of the Industry: Accommodation, The Role of the Accommodation Manager, The Client
- Establishment Size
- Economy of Scale
- Why Hotels May Wish to Expand
- Franchise Agreements
- Hotel Management: Semantics
- Developing Objectives for a Hotel: Goals, Single Use Plans, A Hierarchy of Plans and Sub Plans, Standing Plans, Long or Short Term Planning
- Policy: Types of Policies, Determination and Sources
2 Organisation of the Hotel Workplace
- The Nature and Purpose of Organisation
- The Mechanistic View of Organisation
- The Human Relations View of Organisation
- The Systems Approach to Organisation
- Organisation Structure
- The Informal Structure: Advantages and Disadvantages
- Hotel Organisation: Organisation of the Housekeeping Department, Organisation of the Maintenance Department, Organisation of the Front Office
- The Provision of Accommodation
3 Staff Management in Hotels
- Areas of Management
- Line, direct, (line relationships)
- The Line and Staff Structure (Line and Staff Relationships)
- The Functional Pattern of Structure (Function or Specialist Relationships)
- The Project Organisation Structure
- Departmental Support
- Project Management
- Routine Management
- Long-Range Planning
- Communication and Coordination
- Staff Management: Definition and Development of the Personnel Function, The Objectives of Personnel Management, The Scope of Personnel Management
- Staff Motivation
- Career Development: The Advantages of Career Development
4 Control Systems
- Control Systems: Sources and Storage of Information, Internal Sources and Storage
- Creating and Maintaining Information: What to Measure, Interpretation, Selectivity, Accountability and Controllability
- Creating and Maintaining Control Systems
- Types of Control: Budgeting, The Purpose of Budgeting, The Method of Budgeting, Budgetary Control, Standard Costing, Points to Consider on Budgeting
- Production Control
- Quality Control
- Sales Control
- Labour Utilisation Control
- Materials Control
- Maintenance Control
- Financial Control
- Setting Standards and Corrective Action: Setting Standards, Appraising Performance, Corrective Action
- Work Study
- Techniques of Work Study: Method Study, Work Measurement
- Organisation and Methods
5 Front Desk Management (Reception)
- Reservation Systems: Reservation Procedure, Cancellation Procedure, No Show Procedure
- Registration of Guests
- Safe Deposits
- The Control of Accounts
- Methods of Payments
- Customer Service: Customer Satisfaction, The Customers Point of View, Customer Goodwill
- Dealing With Grieviences and Complaints
- Communication: Verbal and non-verbal
- Types of Language: Informative Language, Persuasive Language, Imaginative Language, Connotation and Denotation, Literal and Figurative Language, Formal and Informal Language
- Communications Skills: Hearing verbal messages, Perceiving nonverbal messages, Responding, Creating Rapport, Questioning
- Questioning: Principles of Questioning, Types of Questions
- Communication Channels
- Communication Barriers
- Conversation Development
- Using the Telephone: Telephone Manner, Telephone Answering When You're Not There
- Speaking to Groups
- Basic Principles of Public Speaking
- Business Letters
- Promotions and Customer Relations: Making Promotions Cost Effective, Timing of Promotions, Customer Relations, Staff Training
- Client Interpersonal Skills
- Body Language
- Classification of Non-Verbal Communication
- Self Esteem and Reinforcement
6 Servicing Rooms and General Cleaning
- Service Equipment
- Direct Purchase v Hire of Equipment
- Advantages of Hiring
- Disadvantages of Hiring
- Linen - Purchase or Hire?
- The Choice of Fabrics
- Basic Fibre Classification
- The Structure and Properties of Fibres
- Classification of Fibres: Natural Fibres, Man-made Fibres
- Flammability of Certain Fibres
- Linen Room Organisation: Layout, Linen Room Staff
- Environmental Considerations in Hotel Management
- Savings to be Made
- Workplace Health and Safety
- Compliance with Legislation
- Advertising Sustainability and Maintaining Good Reputation
- Good Relationships with Neighbours and Society in General
7 Building and Facility Maintenance
- Maintenance: Service Agreements, Maintenance Records
- Daily, Periodic and Planned Preventitive Maintenance
- Frequent Maintenance Problems: Dampness, Electrical Problems
- Furniture: Seating, Tables, Dressing Tables and Chests of Drawers, Wardrobes, Beds, Mattresses
- Managing Maitenance
- Maintenance Checklists
- Equipment Cleaning Form
- Building Maitenanance
- Health and Safety: Steps, Floors, Seating, Dangerous Surfaces, Loose Objects, Spills
- Repairs: Broken Windows, Roofs, Walls
- Toilets and Locker Rooms: Components of a Toilet & Locker Room, Health & Safety, Routine Maintenance
8 Activities Management
- In House Services: Tour Desk, Guest Information Services, Leisure Facilities
- Routine Maintenance
- Managing Exercise Programs
- Fitness/Aerobics Class Design
- Managing Swimming, Spa and Sauna Facilities
- Routine Maintenance of Swimming Pools
- Routine Maintenance of Spas
- Routine Maintenance of Saunas & Steam Rooms
- Common Problems with Swimming Pools
- Pool Surrounds
- Activities: Nature and Scope of Activities, Suggested Children’s Play Program Activities, Ideas on Equipment Needed
- Planning for Recreation Activity Programs: People & Programming, Purpose for Programming, Flexibility, Evaluation, Shared Planning & Participation, Keep Up To Date, Program Planning Ideas
- Type of Program
- Hints for Leading Activities
- Tourism: Why Hotels Should Provide Tourism Services, Scope of Service, What Tourism Services Might a Hotel Provide
9 Food Service
- Scope of Food Service
- Types of Food Service
- Kitchen Design and Equipment
- Equipment Design
- The Criteria for Selecting Equipment
- Equipment Inventory: Reception, Storage, Storage Temperatures, Preparation
- Managing the Freezer
- Cooking: Central Range, Convection Ovens, Microwave Ovens
- Service Facilities
- Waste Disposal
- Food Service Management: Menu and Production Planning, Division of Activities In Cook-Freeze Operation
- Management and Supervision
- Organising Food Service
- Methods of Kitchen Production: A La Carte Production, Table d'Hote Production, Call-Order Production
- Waiting: Holding a Service Spoon and Fork, Carrying Plates, Using a Service Salver, Using a Service Plate, Carrying Glasses, Carrying Trays, Using a Waiter's Friend, Interacting with Staff and Customers, Addressing Customers, During Service, Records
- The Menu: Types of Menus, Menu Composition
- Beverage Lists: Complimentary Drinks
- Non-Alcoholic Drinks: Teas, Herb Teas, Common Herb Teas
- Food Purchasing: Purchasing Methods, Contract Purchasing, Nominated Supplier Purchasing, Commissary Purchasing, Day to Day Purchasing, Cash and Carry Purchasing, Cooperative Buying Groups, Tendering
- Storing Vegetables: Long Term Storage, Freezing
- Vegetables You Can Freeze
- Food Preservation: Bottling, Pickles, Bottling Tomatoes, Chutneys, Sauces, Jellies, Testing The Fruit
- Culinary Herbs: Herb Vinegars, Herb Oils, Herb Butters, Herb Salt, Herb Mustards
- Eggs: Test For Freshness, Storage of Eggs
- Dairy Products: Care of Milk, Grading of Milk, Pasteurisation
Learning Goals: Hotel Management BTR202
- Describe the range of hotels in operation globally. Explain the rationale for the range of hotels and their
varying management policies.
- To understand management structures and the way in which the workplace is organised.
- Identify factors that contribute to or inhibit successful management of staff.
- Explain factors involved in maintaining an overall system of control within a hotel
- Explain the complexities and management issues relating to front desk operations
- Identify use and maintenance of equipment and linen required to service and clean rooms
- Implement facilities management systems
- Identify requirements for managing an activities service
- Discuss the management of a range of food services that may be offered in a hotel
Practical (Set Tasks)
- Interview a manager or senior staff at a local hotel to inquire about their set up and structured policies.
- Find out about the organisational structure of either one department of the hotel, or the whole hotel.
- Observe how managers give direction/orders/requests to staff.
- Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
- Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for improvement.
- Discuss room service and room standards (i.e. cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of concern.
- Visit a hotel in order to develop a checklist for conducting maintenance inspections.
- Compare guest services (including fitness and health services) fat two different hotels or chains in the same region
- Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the same area.
- How the payment Options Work
- You can be either pay fees in one or two parts.
- If paying in 2 parts, the first part is paid on enrollment, and the second part two months later (You are sent a bill when you enroll).
- If you pay the full fee on enrollment, we offer a discounted fee (commonly around 8% lower)
Assessment is based on a combination of completing all assignments and sitting for a final short one and a half hour exam, in your own location.
If you don’t cope well with exams then you may elect to undertake a project instead. This is a popular option.
In addition, most modules have a Set Task at the end of each lesson placed before the assignment. This is an opportunity to undertake practical work to help you acquire knowledge and skills and practical experience. This ADL feature is an added bonus not found at most online schools. Set Tasks are not required for assessment.
Some courses also have optional Self-Tests which are available on our online learning platform. These are not available by correspondence or by USB, and do not form part of your overall grade.
How our courses work
- Choose Your Learning Method
You choose how you would like to receive your course material, i.e., Online, USB or Correspondence. The choice is yours. You may also work on online or offline.
- Tutor Allocation
Every student is assigned their own dedicated tutor who is an expert in their subject area. They provide as much or as little individual contact as you require. You can contact your tutor whenever you need – your hours are not limited.
- Feedback and Assignments
Tutor Feedback is an essential component in helping you understand the subject matter. Tutor feedback is given in the form of notes written on the assignment. We encourage you to contact your Tutor where help with clarification and understanding of course material may be required.
Your assignments are located at the end of each lesson. You submit them for marking whenever you are ready. There is no time limit.
- Set Tasks and Self-Tests
Most modules have a Set Task at the end of each lesson before for the assignment. This is where you get the opportunity to undertake practical work to help you acquire knowledge, skills and practical experience. Many modules also have short Self-Tests.
Once all assignments have been completed you may then elect to sit for a one and half hour exam in your own location. If you prefer not to take the exam you do have the option to undertake a project instead.
Once the exam or project part of the course is completed, your Certificate is then processed. Please allow approximately 4 weeks for this.
- Design Your Own Qualification
ADL offers students the flexibility to self-design their own qualification – bundling together a combination of 100-hour modules into a qualification higher than a certificate.
FREQUENTLY ASKED QUESTIONS
Due to our years of experience and wide range of online courses, here are a list of our FAQs and Answers asked by Students.
Q. Do I need to buy text books?
A. No, you are not required to purchase expensive text books for any of our courses, since each module has been written by highly qualified tutors and writers, and our courses are updated on a regular basis, adding new information, methods and knowledge. You are supplied with all “essential” references. Extra books are always useful though, especially for special projects. Tutors will advise you what to buy if you decide you would like to have extra reading material, but it is not essential. Check out our eBookstore if you’re looking for a starting point.
Q. What sets the Academy apart from other institutions?
A. A unique feature of our courses is that we combine knowledge of the subject matter with practical tasks (set tasks, found at the end of each lesson). So you get to do practical components in each lesson. The benefits of this approach are immense: – your skills and knowledge are developed to a much higher level not normally found at other distance learning institutions.
Q. How do the practical exercises (set tasks) work?
A. The practical component of each lesson can be in the form of : Field Research, Networking and Analysis, Conducting Surveys, Growing, Collecting, Photographing and Processes.
Q. Can I pay by instalments?
A. Yes, you can view all available payment options here.
Q. Are there any hidden costs?
A. There are no hidden extras – the tuition fee covers all course material, unlimited tutor support, assignment marking/feedback and any text books where specified and exams. The only extras are for the public examinations fees for the ICB Bookkeeping course and the RHS (Royal Horticulture Society) exams.
Q. Are your courses up-to date?
A. Our courses are continually updated. The course content is rapidly updated and improved without the red tape and bureaucracy experienced at other educational institutions.
Q. Do you have a Cancellation policy?
A. We have a cancellation policy that is fair and equitable. For further details please click here.
Q. What Recognition do you have?
A. The Academy for Distance Learning has various forms of recognition:
These include TQUK (Training Qualifications UK) – an Ofqual Awarding Organisation – ADL is an approved TQUK Centre.
IARC – International Approval Registration Centre, approved member. Accredited Training Provider for ICB (Institute of Certified Bookkeepers) and Approved Distance Learning Provider for the RHS (Royal Horticultural Society) and many more. Our graduates come from many parts of the world and have used our qualifications for successful employment and progression onto higher education. To view our full list of recognition and memberships please click here,
Q. Will I have any opportunity to engage with other students?
A. We have a Student Community group based on facebook! If you don’t have a facebook account already, you could make one just for talking with fellow students on the group.
Q. Why should I enrol with the Academy for Distance Learning?
A. Here at the Academy our students are our priority – we treat every student as a unique individual. This philosophy allows us to nurture those who are “slow and steady” learners rather than letting them fall through the cracks, while catering for those who are in a hurry to complete.
Q. Can I study from anywhere in the world?
A. Our courses are available to any one, anywhere in the world from the comfort of your own home. The course content is relevant to any country, culture or economy.
Q. Completing the course- how long will it take?
A. Completion of modules varies from student to student. Many factors come into play such as work commitments and family life- there are always distractions. Some students work quicker than others. For a 100 hour module many students will take up to 3- 6 months, others take less time and some are even longer. It’s all up to you. There is no pressure to complete or deadline to finish. Naturally, longer courses will take more time.
Q. What learning formats are there?
A. Your enrollment comes with the Online Classroom study option by default. For a small additional cost you also have the options of USB or Correspondence.
USB: Your your course is sent to you on a USB stick, so that you can carry it in your pocket. Ideal for those with unreliable internet connections. This option is an additional £5/module
Correspondence: You download the course content and then print your own copy to your requirements. You can then bind the lessons to suit your needs.
Q. Assessment – how does it work?
A. For each 100 hour module you are assessed by assignments (at the end of each lesson) and a final one and a half hour exam (or you may elect to complete a project instead of sitting the exam) – the choice is yours – you sit for the exam in your own location, or you can visit us in Canterbury, England to sit the exam if want to. Exam fees are included in the tuition fee you paid. You can read more about the examination process here. At the end of each lesson there is an assignment. You submit it to the academy who then submits it to the tutor for marking, comments and feed back. Our policy is to have a grade for you within 5 to 7 days.
Q. How many assignments do I need to complete for each module?
A. At the end of each lesson there is an assignment – so if a course has say, 10 lessons there would be 10 assignments. The number of lessons per module varies from module to module. See the course content from our website for further details.
Q. When do I have to hand in my first assignment?
A. There is no deadline for handing in the first assignment. Submit when you are ready. There are some students who hand in assignments within the first couple of weeks of enrolment – while there are others who submit their work 6 months later. It’s all at your own convenience to suit you. Everyone has different work and home commitments and we cater for these needs.
Q. I am having difficulty attending workshops/industry meetings, what can be done?
A. If your course requires attendance at workshops, conferences or industry meetings; alternative arrangements can be made in your country; however there may be an additional expense. We can appoint an appropriately qualified person anywhere to work through curriculum documentation supplied by us, to satisfy the requirements set down in a course.
Q. What qualification will I receive?
A. For individual modules you would receive a Certificate (providing you complete all assignments and the exam). If you just want to complete the assignments only, then a Letter of Achievement would be awarded. For more details on qualifications awarded please click here.
Q. Is there a next level to progress to?
A. Yes – you can progress from one module to a combination of many modules and to higher qualifications i.e. Advanced Certificates, Diplomas and Higher Advanced Diplomas. Read more about course levels here.
Q. Can I customize my diploma/higher qualification?
A. Not all educational institutions certificates /diplomas meet everyone’s needs. The opportunity to design your own diploma at the Academy (subject to our approval) is an added bonus, not found at other colleges. It’s a very popular option and widely used by many students. You quite simply choose the appropriate number of related modules needed to complete the qualification and submit them to us for approval as a custom diploma.
Q. What do I get when I complete the course? Will I receive a transcript?
A. At the completion of a 100 hour Certificate course and providing all assignments and exam have been completed, you will receive a Certificate and Transcript. The Transcript will list your GPA. Each 100 hour module is worth 3 credit hours.
Q. Do I have to sit for an exam?
A. Exams are optional but need to be undertaken in order to receive the Certificate or higher qualification. Exams are one and a half hours long. You appoint an adjudicator (subject to our approval) to supervise the exam. You sit for the exam in your own location. Its that simple.
Q. I don’t cope well with exams – what can I do?
A. If you feel you don’t cope well with exams you may elect to undertake a Project (set by the tutor) instead of sitting the exam. Many students prefer this option as they find researching the material for the project sharpens their research skills.
Q. If I don’t sit for the Exam do I still get a qualification?
A. If you don’t sit for the exam but complete the project alternative, you will still receive your endorsed qualification. If you don’t sit for an exam or complete a final project, providing you have completed all the assignments you will be awarded a Certificate of Achievement.
Q. Do I have to sit for the exam at the Academy?
A. No – whilst you are more than welcome to come to our location in Canterbury, U.K. and sit the exam in our classroom; the more popular option is to sit for the exam in your own location. You appoint an adjudicator to supervise the exam. Click here for more information on that process.
Q. Our tutors – who are they?
A. We only employ tutors who have are currently active in their industry with at least 5 years of real-world experience. Not only are they highly qualified but also experienced, knowledgeable and professional- experts in their chosen fields from all parts of the world.
Q. Can I contact my tutor at any time?
A. Yes- you have unlimited access to tutors. We strongly encourage students to develop dialogue with their tutor. This is why we encourage students to submit their first assignment fairly quickly at the beginning of the course.
Every Academy student is assigned a tutor who supports you throughout your course and beyond. Your tutor is there to guide and facilitate your learning and provides as much or as little individual contact as you would like. When you submit your coursework the tutor will give you feedback that helps you develop your ideas and provides motivation. For those who do like to have interaction with other students, the ADL discussion forum connects you to students from all over the world.
Q. How do I contact my tutor?
A. You have direct contact with your tutor by email through the Online Classroom. Alternatively, you can write, fax, email or phone the academy. Leave a message if your tutor isn’t available and they will phone, write or fax back; whatever suits you.
Q. If I don’t understand a question or a lesson may I contact the tutor?
A. You may contact a tutor as often as you like. There is no additional charge or restriction on this service. Contact can be made via the Student Zone, email or by phone.
Q. Practical work – How is this done?
A. To find out more about this part of the course please visit the section on How Our Courses Work here.
What your tuition fees include
- All Course Material via Online, USB or Correspondence
- Assignments Marked
- Professional Tutor Feedback
- Set Tasks - Practical Exercises to help you develop skills
- Self-Tests – multiple choice questions at the end of lessons in most modules
- Unlimited Personal Tutor Support – via our student classroom
- Committed and Friendly Admin Support – vital to your success
- ADL Ebook where relevant
- All ADL Exam or Project fees (exception RHS exams)
- Qualification Certificate
- Official Transcript with assignment grades
- Student Manual
- Academic Writing course (optional - 10 hours only)
- Critical Thinking course (optional - 10 hours only)
- Job Seekers Careers Guide
- Study Tips on How To Study Better
- Career Counselling by ADL Staff
- CV Writing Help, Tips and Advice
There are no hidden extras
FAQ - RHS Theory Qualifications
If you require further details about any of the RHS industry recognised qualifications please, call one of our friendly RHS Course Advisors on +44 (0)1227 789 649 or email: firstname.lastname@example.org
Q: When can I Enrol/Start My RHS Course With ADL?
A: Anytime, Anywhere. There are no enrolment deadlines.
Q: I live Overseas. Can I Study From Overseas?
A: You can study any of the RHS theory qualifications overseas. All courses are offered in English. You will need to email RHS Qualifications direct to arrange sitting for your examination overseas.
Q: Is There a Time Limit for Completing an RHS Qualification?
A: At present there are no time limits. However, RHS is contemplating in the future, the introduction of course time-lines.
Q: Are There Any Entry Requirements (Pre-Requisites)?
A: The RHS Theory courses do not require prerequisites, previous experience or any knowledge of horticulture. You just need passion for all things horticulture.
Q: What Course Should I Start With First? I Am New To RHS Qualifications.
A: We highly recommend that you start with Level 2 – Principles of Garden Planning, Establishment and Maintenance.
Q: What Does ADL Course Material Include?
A: Includes Power Point Presentations, Videos and written course lessons.
Q: When Do Exams Take Place?
A: Exams are held on fixed dates in February and June of each year. You should register as a candidate at least 3 months before these dates, so please do not leave exam registration to the last minute
Q: Where Do I Take My Exams?
A: UK: You take the exams at the RHS Wisley Centre, located between Cobham and Ripley in Surrey or at other authorised RHS centres around the UK.
Overseas: please email RHS qualifications direct for centre information.
Q: Exam Pass Marks?
A: Module – pass 50%. Commendation 70%.
Qualification: 50% pass for all modules.
Commendation awarded for all modules.
Each question carries a value of 10 marks.
Q: I’m Not Happy With My Exam Results?
A: You have the opportunity to re-sit your exam at the next opportunity.
There are no restrictions on the number of re-sits you can take. The highest mark you achieve will remain.,