Call us: +44 (0)1227 789 649 - Monday to Friday 9am to 5pm
Operations Management 100 Hours Certificate Course
Learn About Operations Management
If you’re on the verge of launching a new business and want to learn more about the processes and fundamentals of operations, this will provide essential knowledge on how most business operate and understand how their functions are interrelated to other competitors.
Trying to create a new business? Did you create a business idea and want to learn more about the business process? Are you moving up the ladder in your current workplace and need to develop skills of managing the business operations? Do you want a new set of skills to present on your resume or CV?
Business Operations gives you the absolute essential knowledge on how businesses operate and understand how their services are interrelated to their other competitors and the overall economic environment.
Expand both your learning and confidence while leading the operations of the business you work in!
LESSON STRUCTURE: Operations Management VBS201
There are 9 lessons:
1. The Economic Environment
- The world of economics
- Opportunity costs
- Economic systems
- Economic ownership
- Performance criteria for an economy
- Other economic performance indicators
- Basic economic principles
- Law of demand
- Law of Substitution
- Law of diminishing return
- Law of diminished marginal utility
- Total Quality Management
- Strategic Planning
- Creating a strategic plan
2. External Influences
- Monopolistic Competition
- Perfect competition
- External Influences
- International markets and trade-able commodities
- Supply and demand
- Market forces
- Economics of scale
- Cost structures
3. Information Management
- Scope and nature of office work
- Functions of an office
- Common jobs in an office: reception, clerical, secretarial, information processing
- Departments within an organisation
- Office processes
- Data knowledge, storage and management
- Filing systems
- Classifying information
- Hard copy
- Filing procedure
- Data protection
- Financial records
- Books needed in business
- Different ways to approach bookkeeping
- Steps in the bookkeeping process
- Developing a record keeping and accounting system
- Flow of information
- Financial reports
- Source documents
- Cash transactions
- Credit transactions
- Returns and allowances
- Other business documents
- Use of business documents
- The cash book
- Credit sales and credit purchases journal
- The general journal
- The ledger
- A trial balance
- Bank reconciliation
- Petty cash
4. Strategic Planning
- Strategic planning
- Documenting the strategy
- Operational planning
- Documenting an operational plan
- Key components of a business plan
- SWOT analysis
- A planning procedure
- What to plan for
- Structure for a Financial plan
- Developing a budget
- Structure for a marketing plan
- Plan drawing
5. Implementing Strategies
- Implementing strategy
- Bench marking
- Reviewing strategy and strategy management
- Environmental audits
- Key elements of EIA
- Steps in an environmental assessment process
- Study design
- Baseline studies
- Predicting impacts
- Mitigation measures
- Flora and fauna assessment
- Open space management plan
- Rehabilitation plan
6. Developing a Business Plan
- Business planning
- Case study: nursery development plan
- Sensitivity analysis
- PBL project to formulate criteria required for implementation of a business proposal to develop a business plan.
7. Business Control Systems
- Financial statements
- The balance sheet
- Classification in the balance sheet
- Working capital
- Profit and loss statement
- Link between profit and balance sheet
- Depreciation of assets
- Analysis and interpretation of accounting reports
- Analytical ratios
- Ratio yardsticks
- Profitability ratios
- Operating efficiency ratios
- Efficiency ratios and profitability
- Liquidity ratios
- Liquidity analysis and cash budgeting
- Financial stability ratios
- Gearing rate of return on investment
- Limitations to ratio analysis
- Risk analysis
- Contingency planning
- Business systems
- Quality systems
- Innovation management
- PERT (Program evaluation and review)
- CPA (Critical path analysis)
- GNATT Charts Fastest and slowest completion times
- Business expansion and sources of finance
- Record keeping
8. Evaluating Marketing
- Market research
- The marketing mix
- Marketing planning
- Services marketing
- Customer service
- Buying, selling and decision making
- Different heuristics
- Decision making process
- Customer satisfaction
9. Marketing Strategies
- Target markets and market segmentation
- Targeting strategies
- Defining your target market
- Determining market segmentation
- Projecting the future
- Case study
- The business portfolio
Each lesson culminates in an assignment which is submitted to the school, marked by the school’s tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
- Explain the economic environment in which business operates.
- Appraise the impact of external influences.
- Establish the type of information required for operations in both commercial businesses and service organisations.
- Examine the process and analyse approaches to strategic planning.
- Examine the process and analyse approaches to strategy formation and implementation.
- Prepare a business plan.
- Assess the importance of business control systems utilising IT integration into financial management; prepare, read and interpret annual statements, appreciate the importance of budgetary control.
- Identify the benefits involved when preparing marketing plans; analyse organisational strengths, weaknesses, opportunities and threats.
- Formulate customer-orientated and realisable strategies for selected markets FINANCIAL
Practical (Set Tasks)
RECORDS MUST BE KEPT
An owner or manager needs to know whether the business is making profit.
It does not matter how small the business is, accounting should be seen as being part of the overall management strategy, with financial information relating to all facets of the business being readily available.
There are many different uses for financial information and the nature of these uses varies depending on its intended purpose. It is the user of the financial information who determines how it is to be used. Accounting must meet the needs of the individual users and therefore must be flexible enough to satisfy a variety of purposes.
Sometimes information must be kept for legal reasons; and at other times records are essential to just ensure smooth running of the enterprise.
Some of the main users of accounting information and their areas of interest are:
– Owner/manager: profit, liquidity, stability, sales, growth, budgets, stock management, debtors, creditors, rates of return.
– Prospective owners: budgets, future earnings, predicted returns, stability, growth.
– Banks/Lenders: liquidity, stability, budgets.
– Suppliers of Materials: credit rating, reliability, stability.
– Government Departments: e.g. Taxation department, Bureau of Statistics, Small Business Corporation – these have specific needs pertaining to their own specialist areas.
– Employees/Unions: stability of employment, profits – likelihood of wage increases?
If a business owner is well informed in relation to all aspects of the firm, it has a better chance of not only surviving, but of being successful.
Financial information helps management to make better decisions. In order to do this, financial data must be collected, sorted, classified, recorded and finally reported in a meaningful form. These steps make up the basic accounting process. It is extremely important to keep accurate, clear and accessible records of all financial transactions which take place in a business. Different businesses have different types of book keeping systems. The options are very great. A balance must be struck though where you decide between a system which gives you the detail you require and one which doesn’t take too much time to maintain.
EXTRACT FROM COURSE
Financial records are needed because:
- They help you manage your finances.
- You can make decisions about what something is likely to cost in the future by seeing what it cost in the past.
- They allow you to see whether your business is making a profit or loss.
- They give you a basis upon which you can calculate what you will charge your customers/buyers.
- They allow you to prepare and submit you tax returns.
- They are legally required by government.
- You can track the fluctuation in cash flow, month by month.
By law, you are required to keep the following financial records for taxation purposes:
- Bank statements, deposit books and cheque butts
- Sales transactions, together with the relevant source documents
- Purchase transactions, together with the relevant source documents
- Expense payment transactions, together with the relevant source documents
If you employ staff:
- Wages transactions
- Fringe benefits Tax Records
- Superannuation or Pension guarantee records
- If you are a contractor or sub-contractor
- Prescribed payment records.
- If you are involved in the clothing or fishing industries
- Reportable payment records
- Expenditure relating to assets
- Stock-take records
- List of debtors and creditors
- Depreciation schedules for assets and stock
- Lease agreements and documentation
- Records pertaining to the start-up of a business, and the sale of a business
- Occupational health and safety records.
Each of these records also gives us a way of monitoring business performance and controlling the business operations.
Assessment is based on a combination of completing all assignments and sitting for a final short one and a half hour exam, in your own location.
If you don’t cope well with exams then you may elect to undertake a project instead. This is a popular option.
In addition, most modules have a Set Task at the end of each lesson placed before the assignment. This is an opportunity to undertake practical work to help you acquire knowledge and skills and practical experience. This ADL feature is an added bonus not found at most online schools. Set Tasks are not required for assessment.
Some courses also have optional Self-Tests which are available on our online learning platform. These are not available by correspondence or by USB, and do not form part of your overall grade.
How our courses work
- Choose Your Learning Method
You choose how you would like to receive your course material, i.e., Online, USB or Correspondence. The choice is yours. You may also work on online or offline.
- Tutor Allocation
Every student is assigned their own dedicated tutor who is an expert in their subject area. They provide as much or as little individual contact as you require. You can contact your tutor whenever you need – your hours are not limited.
- Feedback and Assignments
Tutor Feedback is an essential component in helping you understand the subject matter. Tutor feedback is given in the form of notes written on the assignment. We encourage you to contact your Tutor where help with clarification and understanding of course material may be required.
Your assignments are located at the end of each lesson. You submit them for marking whenever you are ready. There is no time limit.
- Set Tasks and Self-Tests
Most modules have a Set Task at the end of each lesson before for the assignment. This is where you get the opportunity to undertake practical work to help you acquire knowledge, skills and practical experience. Many modules also have short Self-Tests.
Once all assignments have been completed you may then elect to sit for a one and half hour exam in your own location. If you prefer not to take the exam you do have the option to undertake a project instead.
Once the exam or project part of the course is completed, your Certificate is then processed. Please allow approximately 4 weeks for this.
- Design Your Own Qualification
ADL offers students the flexibility to self-design their own qualification – bundling together a combination of 100-hour modules into a qualification higher than a certificate.
What your tuition fees include
- All Course Material via Online, USB or Correspondence
- Assignments Marked
- Professional Tutor Feedback
- Set Tasks - Practical Exercises to help you develop skills
- Self-Tests – multiple choice questions at the end of lessons in most modules
- Unlimited Personal Tutor Support – via our student classroom
- Committed and Friendly Admin Support – vital to your success
- ADL Ebook where relevant
- All ADL Exam or Project fees (exception RHS exams)
- Qualification Certificate
- Official Transcript with assignment grades
- Student Manual
- Academic Writing course (optional - 10 hours only)
- Critical Thinking course (optional - 10 hours only)
- Job Seekers Careers Guide
- Study Tips on How To Study Better
- Career Counselling by ADL Staff
- CV Writing Help, Tips and Advice