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Bed and Breakfast Management
Bed and Breakfast Management 100 Hours Certificate Course
Learn About Bed and Breakfast Management
Bed & Breakfast Management Course online. This course is suitable for anyone contemplating starting their own Bed and Breakfast, Guest House or Airbnb. A bed and breakfast is generally a private house offering accommodation and breakfast in a package deal. A guest house is a private house that may be offering paid accommodation only.
These are very general definitions, and could relate to any size of accommodation, and any standard of facility or service.
At some point in our lives, many of us will consider quitting our current career, to run our own B&B and dream of rustling up perfectly cooked full English breakfasts for grateful guests. Obviously owning a B&B isn't always going to be plain sailing, but how difficult can it be? Well actually, it's harder than you might think.
B&Bs have much more footfall than normal homes and so require continual maintenance and repairs, to ensure they are immaculate for each new group of paying guests. In addition, guests themselves are not always easy to please and are often very demanding. And then there are the hours you need to work to keep everything running smoothly and your guests happy. You are never really off duty.
Running a Bed and Breakfast establishment is not for faint-hearted; it is a vocational lifestyle career change. You will need to wake up early and work till late at night. Any downtime you get, will probably be in the middle of the day, when breakfast, cleaning, repairs, bookings and shopping etc. have all been done.
B&B is distinctly different to hotel accommodation which is not in a "home style" setting. Guesthouses and B & B's do not have the hustle & bustle of hotels. They are able to provide a simpler form of accommodation, catering to smaller numbers of guests, and providing a more informal or even personal interaction between guests and staff/owners.
The bed and breakfast sector in the UK alone is estimated to be worth around £2 billion, so imagine what the sector could be generating worldwide! However, the marketing power and appeal of Airbnb globally, means that as a B&B owner you will need to provide excellent accommodation and customer service to compete. What better way to do that, than to acquire the administrative, marketing and practical skills in Bed and Breakfast Management, which this course provides?
Lesson Structure: Bed & Breakfast Management BTR203
This course consists of 7 lessons, plus a detailed food service notes section
1 Introduction to Management and Marketing
- The Basic Principles of Management
- The Four Main Steps in Management
- Different Ways of Viewing Management
- Guest House Marketing: Feasibility Research
2 Facilities and Decor
- Guest House Decor and Equipment: The General Layout, The Dining Area, The (Food) Production Area, Parking, Telephones, Utilities, Cleaning
- Cleaning: Outside the Building, The Reception Area, The Lounge, Bedrooms, Bathrooms, Corridors, Dining Rooms, Kitchens
3 Customer Service
- Personnel and Service
- Division of Duties
- Customer Service
- Interviewing, Recruitment and Staff Induction
- Training Employees
- Controlling Staff
- Giving Orders (the different methods)
- Order and Instruction
- Procedure for giving detailed orders
- Basic procedure for dealing with orders not correctly carried out
- Bedroom Service
- Guest House Equipment: Principles of Design
- Safety Risk Analysis
- Safety Audit
- Audit Forms and Checklists
- Signs for Communication of Safety
- Safety Outdoors – 5 keys points to be aware of
- Toilet and Bathroom Facilities
- Materials Control
- Maintenance Control
5 Supplying Meals
- Breakfast Timings
- What to Serve
- Continental or Full Cooked breakfast
- How much to make
- Hire a cook
- Breakfast in Bed (Private)
- Dietary Concerns and Health Problems
- Serving Other Meals and Treats
- Dealing With Customer Complaints
6 Food Purchasing
- Effective Purchasing: Planning Ahead
- Role of the Purchaser
- Select your supplier or use your own resources
- Bulk Buying
- Following Regulations: Know the Legalities
- Alcohol licensing
7 Records and Financial Management
- Reservations Systems
- Reservations Procedures
- Cancellation Procedure
- No Show Procedure
- Registration of Guests
- The Control of Accounts
- Methods of Payment
- Safe Deposits
- Books of Account
- The Income/Expenditure Statement
- Break Even Point
- The Balance Sheet: Assets
- Owners Interest
- Other Ratio Analyses
- Activity Ratios
- Purchasing Procedures
- Payment Procedures
- Insurance: Types of Insurance, Limitations of Insurance Policies, Changing Insurance Needs, Managing your Insurance
- Taxation: Sole Proprietorship, Partnerships, Companies
- Financial Control
Learning Goals: Bed & Breakfast Management BTR203
- Identify the scope and nature of skills required for successful bed and breakfast or guesthouse
- Discuss the provision and management of facilities and décor in a guesthouse or bed and breakfast
- Discuss the provision and management of customer services in a guesthouse or B and B
- Discuss the provision and management of equipment in a guesthouse or B and B
- Discuss the provision and management of meals in a guesthouse or B and B
- Determine appropriate food purchasing for a guesthouse or B and B
- Determine the management of financial and other records in a guesthouse or Bed and Breakfast
Practical (Set Tasks)
Food Service Notes
Part 1. Kitchen Design & Equipment
Part 2. Service Facilities
Part 3. Food Service Management
Part 4. Waiting
Part 5. The Menu
Part 6. Food Purchasing
Part 7. Harvesting & Storing Vegetables
Part 8. Food Preservation
Part 9. Herbs
Part 10. Eggs
Part 11. Dairy Products
Part 12. Cereals
See What Some Of Our Students Think!
"I want to thank you for the course - Hotel Management - I've just finished now. The course was comprehensive and well edited. For sure it can give a new worker in the hospitality industry the basic theoretical and practical knowledge required". Daniel K, Hotel Management, Romania
"Since the day I started this course, I feel more confident and optimistic for the projects I want to do. If I started all over again, I would definitely choose the same course and the same academy." Alexandra Logotheti, Hotel Management, Greece
Need help in deciding if this is the course for you? Our professional Course Advisors
are available on
+44 (0) 1227 789 649 for FREE Advice.
Assessment is based on a combination of completing all assignments and sitting for a final short one and a half hour exam, in your own location.
If you don’t cope well with exams then you may elect to undertake a project instead. This is a popular option.
In addition, most modules have a Set Task at the end of each lesson placed before the assignment. This is an opportunity to undertake practical work to help you acquire knowledge and skills and practical experience. This ADL feature is an added bonus not found at most online schools. Set Tasks are not required for assessment.
Some courses also have optional Self-Tests which are available on our online learning platform. These are not available by correspondence or by USB, and do not form part of your overall grade.
How our courses work
- Choose Your Learning Method
You choose how you would like to receive your course material, i.e., Online, USB or Correspondence. The choice is yours. You may also work on online or offline.
- Tutor Allocation
Every student is assigned their own dedicated tutor who is an expert in their subject area. They provide as much or as little individual contact as you require. You can contact your tutor whenever you need – your hours are not limited.
- Feedback and Assignments
Tutor Feedback is an essential component in helping you understand the subject matter. Tutor feedback is given in the form of notes written on the assignment. We encourage you to contact your Tutor where help with clarification and understanding of course material may be required.
Your assignments are located at the end of each lesson. You submit them for marking whenever you are ready. There is no time limit.
- Set Tasks and Self-Tests
Most modules have a Set Task at the end of each lesson before for the assignment. This is where you get the opportunity to undertake practical work to help you acquire knowledge, skills and practical experience. Many modules also have short Self-Tests.
Once all assignments have been completed you may then elect to sit for a one and half hour exam in your own location. If you prefer not to take the exam you do have the option to undertake a project instead.
Once the exam or project part of the course is completed, your Certificate is then processed. Please allow approximately 4 weeks for this.
- Design Your Own Qualification
ADL offers students the flexibility to self-design their own qualification – bundling together a combination of 100-hour modules into a qualification higher than a certificate.
FREQUENTLY ASKED QUESTIONS
Here is a list of the most often asked FAQ’s.
Q. Why should I enrol with the Academy for Distance Learning?
A. Here at ADL, our students are our priority – we treat everyone as a unique individual.
Q. Do I need to buy text books?
A. No, as each module has been written by highly qualified industry professionals. The content of the material is presented in such a way that text books are not required. However, if you require additional reading your tutor will be able to supply a list.
Q. What happens if I have to stop studying for a while? (eg. become sick, go on holidays, have a baby, move house, etc)
A. It’s OK to take a break and start up your study at a later point in time. Just let us know.
Q. Is there an age limit?
A. There is no maximum age limit. We do however, have a minimum age limit of 18 years. Below that age parental consent would be required.
Q. Are your courses up-to date?
A. Our courses are revised and updated on a rotation system.
Q. Do you have a Cancellation policy?
A. Yes. We have a cancellation policy that is fair and equitable. For further details please click here.
Q. Will I have any opportunity to engage with other students?
A. We have a Student Community group based on facebook! If you don’t have a facebook account already, you could make one just for talking with fellow students on the group.
Q. When can I enrol/start?
A. You may enrol and start at any time of the year – it’s all self- paced.
Q. Can I study from anywhere in the world?
A. Our courses are available to anyone, anywhere in the world from the comfort of your own home. The course content is relevant to any country, culture or economy.
Q. How long do I have to complete the course?
A. You complete the course at any time that is convenient for you.
Q. Completing a 100 hour module – how long will it take?
A. For some students a 100 hour module will take approximately to 3- 6 months to complete. Others take less time and some even longer.
Q. Assessment – how does it work?
A. For each 100 hour module you are assessed by assignments (at the end of each lesson) and a final one and a half hour exam (or you may elect to complete a Project, instead of sitting the exam) – the choice is yours – you sit for the exam in your own location.
Q. I don’t cope well with exams – what can I do?
A. You may elect to undertake a Project (set by your tutor) instead of sitting the exam. Projects are completed from your home and can usually take a couple of weeks to complete.
Q. If my assignment is not up to standard is there an opportunity to resubmit my work?
A. Yes –
Q. How many assignments do I need to complete for each module?
A. At the end of each lesson, there is an assignment – so if a course has say, 10 lessons, there would be 10 assignments.
Q. I am having difficulty attending workshops/industry meetings, what can be done?
A. If your course requires attendance at workshops, conferences, or industry meetings; alternative arrangements can be made in your country.
Q. What qualification will I receive?
A. For individual modules, you would be awarded a Certificate endorsed by TQUK (Training Qualifications, UK), providing you complete all assignments and the exam. If you just want to complete only the assignments and not sit for the exam or finish a Project, then a Letter of Achievement would be awarded. For more details on qualifications available please click here.
Q. Can I customize my diploma/higher qualification?
A. Not all educational institution’s certificates /diplomas meet everyone’s needs. The opportunity to Design Your Own Diploma at the Academy (subject to our approval) is an added bonus, not found at other colleges. You choose modules that you think will help you in achieving your goal.
Q. What do I get when I complete the course? Will I receive a transcript?
A. At the completion of all courses and providing all assignments and exam requirements have been met, you will receive your Award and a Transcript.
Q. Our tutors – who are they?
A. We appoint Tutors and require that they must be currently active in their industry, with at least 5 years’ experience in their chosen profession.
Q. Can I contact my tutor at any time?
A. Yes – you have unlimited access to your tutor via email through our Online Classroom. You can always leave a message with ADL requesting your tutor to contact you. You decide on how much or how little contact you wish to have.
Q. Practical work – How is this done?
A. To find out more about this part of the course please visit the section on How Our Courses Work here.
What your tuition fees include
- All Course Material via Online, USB or Correspondence
- Assignments Marked
- Professional Tutor Feedback
- Set Tasks - Practical Exercises to help you develop skills
- Self-Tests – multiple choice questions at the end of lessons in most modules
- Unlimited Personal Tutor Support – via our student classroom
- Committed and Friendly Admin Support – vital to your success
- All ADL Exam or Project fees (exception RHS exams)
- Qualification Certificate
- Official Transcript with assignment grades
- Student Manual
- Academic Writing course (optional - 10 hours only)
- Critical Thinking course (optional - 10 hours only)
- Job Seekers Careers Guide
- Study Tips on How To Study Better
- Career Counselling by ADL Staff
- CV Writing Help, Tips and Advice
There are no hidden extras
FAQ - RHS Theory Qualifications
If you require further details about any of the RHS industry recognised qualifications please, call one of our friendly RHS Course Advisors on +44 (0)1227 789 649 or email: [email protected]
Q: When can I Enrol/Start My RHS Course With ADL?
A: Anytime, Anywhere. There are no enrolment deadlines.
Q: I live Overseas. Can I Study From Overseas?
A: You can study any of the RHS theory qualifications overseas. All courses are offered in English. You will need to email RHS Qualifications direct to arrange sitting for your examination overseas.
Q: Is There a Time Limit for Completing an RHS Qualification?
A: At present there are no time limits. However, RHS is contemplating in the future, the introduction of course time-lines.
Q: Are There Any Entry Requirements (Pre-Requisites)?
A: The RHS Theory courses do not require prerequisites, previous experience or any knowledge of horticulture. You just need passion for all things horticulture.
Q: What Course Should I Start With First? I Am New To RHS Qualifications.
A: We highly recommend that you start with Level 2 – Principles of Garden Planning, Establishment and Maintenance.
Q: What Does ADL Course Material Include?
A: Includes Power Point Presentations, Videos and written course lessons.
Q: When Do Exams Take Place?
A: Exams are held on fixed dates in February and June of each year. You should register as a candidate at least 3 months before these dates, so please do not leave exam registration to the last minute
Q: Where Do I Take My Exams?
A: UK: You take the exams at the RHS Wisley Centre, located between Cobham and Ripley in Surrey or at other authorised RHS centres around the UK.
Overseas: please email RHS qualifications direct for centre information.
Q: Exam Pass Marks?
A: Module – pass 50%. Commendation 70%.
Qualification: 50% pass for all modules.
Commendation awarded for all modules.
Each question carries a value of 10 marks.
Q: I’m Not Happy With My Exam Results?
A: You have the opportunity to re-sit your exam at the next opportunity.
There are no restrictions on the number of re-sits you can take. The highest mark you achieve will remain.,