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Bed and Breakfast Management
Bed and Breakfast Management 100 Hours Certificate Course
Course Code:
BTR203
Level:
3
Start:
Anytime
Finish:
Anytime
Study From:
Anywhere
Tutor Support:
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Learn About Bed and Breakfast Management
Bed & Breakfast Management Course online.  This course is suitable for anyone contemplating starting their own Bed and Breakfast, Guest House or Airbnb.  A bed and breakfast is generally a private house offering accommodation and breakfast in a package deal. A guest house is a private house that may be offering paid accommodation only.
These are very general definitions, and could relate to any size of accommodation, and any standard of facility or service.
At some point in our lives, many of us will consider quitting our current career, to run our own B&B and dream of rustling up perfectly cooked full English breakfasts for grateful guests. Obviously owning a B&B isn't always going to be plain sailing, but how difficult can it be? Well actually, it's harder than you might think.
B&Bs have much more footfall than normal homes and so require continual maintenance and repairs, to ensure they are immaculate for each new group of paying guests. In addition, guests themselves are not always easy to please and are often very demanding. And then there are the hours you need to work to keep everything running smoothly and your guests happy. You are never really off duty.
Running a Bed and Breakfast establishment is not for faint-hearted; it is a vocational lifestyle career change. You will need to wake up early and work till late at night. Any downtime you get, will probably be in the middle of the day, when breakfast, cleaning, repairs, bookings and shopping etc. have all been done.
B&B is distinctly different to hotel accommodation which is not in a "home style" setting. Guesthouses and B & B's do not have the hustle & bustle of hotels. They are able to provide a simpler form of accommodation, catering to smaller numbers of guests, and providing a more informal or even personal interaction between guests and staff/owners.
The bed and breakfast sector in the UK alone is estimated to be worth around £2 billion, so imagine what the sector could be generating worldwide! However, the marketing power and appeal of Airbnb globally, means that as a B&B owner you will need to provide excellent accommodation and customer service to compete. What better way to do that, than to acquire the administrative, marketing and practical skills in Bed and Breakfast Management, which this course provides?
Course Information
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Lessons
Lesson Structure: Bed & Breakfast Management BTR203
This course consists of 7 lessons, plus a detailed food service notes section
1Â Introduction to Management and Marketing
- The Basic Principles of Management
- The Four Main Steps in Management
- Different Ways of Viewing Management
- Policies
- Guest House Marketing: Feasibility Research
- Advertising
2Â Facilities and Decor
- Guest House Decor and Equipment: The General Layout, The Dining Area, The (Food) Production Area, Parking, Telephones, Utilities, Cleaning
- Cleaning: Outside the Building, The Reception Area, The Lounge, Bedrooms, Bathrooms, Corridors, Dining Rooms, KitchensÂ
3Â Customer Service
- Personnel and Service
- Division of Duties
- Customer Service
- Interviewing, Recruitment and Staff Induction
- Training Employees
- Controlling Staff
- Giving Orders (the different methods)
- Order and Instruction
- Procedure for giving detailed orders
- Basic procedure for dealing with orders not correctly carried out
- Bedroom Service
4Â Equipment
- Guest House Equipment: Principles of Design
- Safety Risk Analysis
- Safety Audit
- Audit Forms and Checklists
- Signs for Communication of Safety
- Safety Outdoors – 5 keys points to be aware of
- Toilet and Bathroom Facilities
- Materials Control
- Maintenance Control
5Â Supplying Meals
- Breakfast Timings
- What to Serve
- Continental or Full Cooked breakfast
- Presentation
- How much to make
- Hire a cook
- Breakfast in Bed (Private)
- Children
- Vegetarians
- Dietary Concerns and Health Problems
- Serving Other Meals and Treats
- Dealing With Customer Complaints
6Â Food Purchasing
- Effective Purchasing: Planning Ahead
- Role of the Purchaser
- Select your supplier or use your own resources
- Bulk Buying
- Following Regulations: Know the Legalities
- Alcohol licensing
7 Records and Financial Management
- Reservations Systems
- Reservations Procedures
- Cancellation Procedure
- No Show Procedure
- Registration of Guests
- The Control of Accounts
- Methods of Payment
- Safe Deposits
- Books of Account
- The Income/Expenditure Statement
- Calculations
- Break Even Point
- The Balance Sheet: Assets
- Liabilities
- Owners Interest
- Other Ratio Analyses
- Productivity
- Activity Ratios
- Purchasing Procedures
- Payment Procedures
- Insurance: Types of Insurance, Limitations of Insurance Policies, Changing Insurance Needs, Managing your Insurance
- Taxation: Sole Proprietorship, Partnerships, Companies
- Financial Control
