Lesson Structure: Management VBS105

There are 7 lessons:

1. Introduction and Organisational Structures
   • Types of Organisations
   • Legal Status of Different Organisations
   • The Organisatopn's Liability for Staff Action
   • Basic Contract Law
   • Roles for Managers
   • Management Objectives
   • Management Processes
   • The Mission Statement
   • Different Types of Managers
   • Different Levels of Management
   • Organisational Structures; formal and informal
   • Division of Responsibilities
   • Understanding the Workplace
   • Unions
   • Committees
   • Scope of Office Work
   • Report Writing
2. Theories and Procedures of Management
   • Motivating Employees
   • Classic School of Management Theory
   • Behavioural School of Management Theory
   • Management Science School of Management Theory
   • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
   • Contingency Planning
   • Introducing Change
   • Giving Orders
   • Types of Orders
3. Problem Solving and Making Decisions
   • Decision Making
   • Problem Solving Technique
   • Types of Managers
   • Group Decision Making and Problem Solving
   • Conflict Resolution Techniques
   • Planning Processes
   • Implementing Plans
   • Time Management
   • Planning for Your Organisation
   • The Importance of Planning
   • Developing a Business Plan
   • Lateral Thinking
4. Management Styles and External Influences
   • Management Styles
   • Target Oriented Management
   • Process Oriented Management
   • Interactive Oriented Management
   • Management as Leaders
   • Perception
   • Perceptual Barriers
   • Perceptual Change
   • Motivating Employees to Change their Perception
   • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc
5. Employing People and Interview Skills
   • Advertising for New Staff
   • Anti Discrimination
   • Interviewing
   • Communication at an Interview
   • Common Communication Barriers
   • Induction
   • Staff Training
   • Training Programs
   • Conversation with Trainees
6. Staff Management
   • Scope and Nature
   • Learn to Plan
   • Steps for Successful Goal Achievement
   • Managing Staff Levels
   • Why do you need Clear Procedures
   • Writing Procedures
   • Quality Assurance (Compliance Procedures)
   • Job Satisfaction
   • Professional Supervision
   • Mentoring
   • Dealing with Grievences
   • Productivity
   • Workplace Health and Safety
7. Ethics and Equity
   • Codes of Conduct
   • Interpreting Code of Conduct
   • Refund Policy
   • Honesty and Fairness
   • Respect
   • Intellectual Property Rights (IPR)
   • Privacy Considerations

Learning Goals: Management VBS105

• Explain the role of managers in an organization and the kinds of organizations in which they function.
• Identify the processes and procedures that are associated with the effective management of staff in the workplace.
• Describe the use of motivation in the workplace and the effects this can have on staff performance.
• Describe how to recruit and interview a new staff member for a specific job in an organisation.
• Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
• Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.

Practicals:

• Explain the role of managers in an organization and the kinds of organizations in which they function.
• Identify the processes and procedures that are associated with the effective management of staff in the workplace.
• Describe the use of motivation in the workplace and the effects this can have on staff performance.
• Describe how to recruit and interview a new staff member for a specific job in an organisation.
• Discuss workgroup project preparation, costing, performance analysis and goal completion from a managerial perspective.
• Describe the principles of Occupational Health and Safety policies, and their application in your industry sector.
• Describe a range of different management structures used in different organisations and why they suit that organisation.
• Compare the use of differing management styles in a variety of businesses.
• Select common management terms and give definitions for each.
• Identify the primary role of the different levels of management in an organisation.
• Discuss the relationships that exist between managers, company employees and board members in both small and large corporations.
• Discuss the importance of trust and confidence in an organisation and its staff, and why are managers so crucial to this process.
• Discuss the use of motivation in attaining goals and improving work performance.
• Describe the most common motivating factors for employees.
• Compare and contrast different methods of motivation.
• Describe when and why different motivation techniques should be used in a workplace situation.
• Explain what is meant by a chain of command and how it is affected by communication style.
• Explain how to assess the need for a new employee.
• Write a position profile for a specific job.
• Analyse employment advertisements in the local paper and list their strengths and weaknesses.
• Explain what information can be determined from a application and a resume.
• Write an interview guide and conduct a mock job interview.
• Discuss the anti-discrimination/equal opportunity laws in your state.
• List what information should be sought in a telephone reference check.
• Describe what is involved in the induction of a new employee.
• Explain the concept of workgroups in the workplace, and the advantages and disadvantages of their use to achieving company goals.
• Prepare a mock workgroup project incorporating examples of efficient use of an enterprise’s financial, plant/equipment and personnel resources.
• Discuss communication issues that might affect the effectiveness of a workgroup project.
• Discuss ways in which membership diversity can benefit workgroup performance.
• Discuss the criteria and considerations to be made when forming a workgroup.
• Develop guidelines for assessing workgroup performance.
• Prepare a timeline that might apply to a workplace project to be carried out within a specified business.
• Summarise the major points of the learner's state workplace health and safety legislation.
• Define health and safety responsibilities of the employer in your region.
• List steps to take to ensure a business meets health and safety requirements in your region.
• Discuss procedures to be taken when handling dangerous goods in the learner's state.
• Explain the proper procedure for manual lifting of goods.
• Discuss possible safety dangers in a business office.

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