Lesson Structure: Supervision VBS104

There are 10 lessons:

1. Introduction:
   • Functions of a supervisor, Organisational structures & heirachy, Bases for organisational structure, Organisational charts, Supervisors responsibilities, How supervisors fit into an organisation, What does a supervisor do.
2. Understanding the work place:
   • Government and private personnel departments, unions; Law and employees, Contracted responsibilities, Discrimination, Liability for staff actions, Workplace elements.
3. Communications and human relations:
   • Influence in the workplace (formal authority, Reward and punishment, Knowledge, Leadership, Power, etc), Familiarity, Managing Aptitude (Status, Prestige, Loyalty, Security, Friendship, Personality, Workload, etc), Good Business Writing, Memoranda, Letters.
4. Motivating employees:
   • Internal Incentives, Environmental Incentives, Practical ways to motivate
5. Organising the work place:
   • Good work habits, Planning a Work schedule, Establishing priorities, Improving results, Project planning and management tools, Organising the work space.
6. Problem solving techniques:
   • Solving problems, Guidelines for making decisions, Types of problem, solvers, Different ways to solve problems, Involving others, A Classic Problem Solving Technique
7. Discipline, complaints and grievances:
   • Levels of discipline (reprimanding, fixing, blame, formal warning, removing privileges, termination of employment, legal action), Increasing self discipline, Introducing change, Giving orders.
8. Interviewing, recruitment, training:
   • Job interviews, Successful interviewing, Resumes/ C.V’s, Training Staff, Staff Procedure Documents, Staff contracts,
9. Work place safety:
   • Cost of injury and illness, Duty of Care, Accidents, Managing manual work safely, Protective equipment
10. Dealing with management/worker participation/ report writing/ staff meetings:
    • Purpose of meetings, Leading a meeting, Problems with meetings, Meeting documentationPlease Note:  Each lesson culminates in an assignment, submitted to your Tutor for marking and returned with relevant suggestions, comments, and extra reading if required.

Learning Goals: Supervision VBS104

• Explain and create an organisational chart.
• Describe the five basic kinds of Unions.
• Report on what you expect to achieve by practicing good human relations.
• Define objectives, goals, tasks to be achieved.
• Describe what steps should be taken before re organising a section or department?
• Draw up a work area for an office, factory etc.
• Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
• Write a diplomatic letter to a union in response to a complaint.
• Draw up a suitable advertisement for a position of a “Salesperson”
• Explain the methods most frequently used to train new employees.

FREQUENTLY ASKED QUESTIONS

Here is a list of the most often asked FAQ’s.

General

Q. Why should I enrol with the Academy for Distance Learning?
A. Here at ADL, our students are our priority – we treat everyone as a unique individual.

Q. Do I need to buy text books?
A. No, as each module has been written by highly qualified industry professionals. The content of the material is presented in such a way that text books are not required. However, if you require additional reading your tutor will be able to supply a list.

Q. What happens if I have to stop studying for a while? (eg. become sick, go on holidays, have a baby, move house, etc)
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A. There is no maximum age limit. We do however, have a minimum age limit of 18 years. Below that age parental consent would be required.

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A. Our courses are revised and updated on a rotation system.

Q. Do you have a Cancellation policy?
A. Yes. We have a cancellation policy that is fair and equitable. For further details please click here.

Q. Will I have any opportunity to engage with other students?
A. We have a Student Community group based on facebook! If you don’t have a facebook account already, you could make one just for talking with fellow students on the group.

Enrolment

Q. When can I enrol/start?
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Q. Can I study from anywhere in the world?
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Q. How long do I have to complete the course?
A. You complete the course at any time that is convenient for you.

Q. Completing a 100 hour module – how long will it take?
A. For some students a 100 hour module will take approximately to 3- 6 months to complete. Others take less time and some even longer.

Assessment

Q. Assessment – how does it work?
A. For each 100 hour module you are assessed by assignments (at the end of each lesson) and a final one and a half hour exam (or you may elect to complete a Project, instead of sitting the exam) – the choice is yours – you sit for the exam in your own location.

Q. I don’t cope well with exams – what can I do?
A. You may elect to undertake a Project (set by your tutor) instead of sitting the exam. Projects are completed from your home and can usually take a couple of weeks to complete.

Q. If my assignment is not up to standard is there an opportunity to resubmit my work?
A. Yes –

Q. How many assignments do I need to complete for each module?
A. At the end of each lesson, there is an assignment – so if a course has say, 10 lessons, there would be 10 assignments.

Q. I am having difficulty attending workshops/industry meetings, what can be done?
A. If your course requires attendance at workshops, conferences, or industry meetings; alternative arrangements can be made in your country.

Qualifications

Q. Can I customize my diploma/higher qualification?

A. Not all educational institution’s certificates /diplomas meet everyone’s needs. The opportunity to Design Your Own Diploma at the Academy (subject to our approval) is an added bonus, not found at other colleges. You choose modules that you think will help you in achieving your goal.

Q. What do I get when I complete the course? Will I receive a transcript?
A. At the completion of all courses and providing all assignments and exam requirements have been met, you will receive your Award and a Transcript.

Tutors

Q. Our tutors – who are they?
A. We appoint Tutors and require that they must be currently active in their industry, with at least 5 years’ experience in their chosen profession.

Q. Can I contact my tutor at any time?
A. Yes – you have unlimited access to your tutor via email through our Online Classroom. You can always leave a message with ADL requesting your tutor to contact you. You decide on how much or how little contact you wish to have.

Q. Practical work – How is this done?
A. To find out more about this part of the course please visit the section on How Our Courses Work here.