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Industrial Psychology Level 3 Certificate Course


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Industrial Psychology Level 3 Certificate Course

Price: £325.00Course Code: BPS103 CLD
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Industrial Psychology Level 3 Certificate Course

Industrial Psychology course online. Understand how psychology works in industry. By understanding the thought processes that take place in the minds of people at work, a manager or supervisor can develop empathy for their staff, and apply this empathy to the way they manage the workplace.

Learn about:

  • workplace conditions
  • effects of management
  • motivation and incentives
  • social effects
  • psychological conditions
  • recruitment and more

Understand how people think at work. Develop skills to be a better manager, supervisor or employer.

CMA accredited course logo


This accredited Level 3 course has been accredited by the CMA - The Complimentary Medical Association. On completion of any qualifying module, you can join as a "Fully Qualified Practitioner" and be entitled to use the post-nominal latters "MCMA" after your name. CMA Full Membership is a privileged position and the fact that you have been accepted for CMA Membership demonstrates that you have a clear commitment to standards and professionalism. CMA Members in all categories are recognised as the elite in their field.



Learning Aims:  Industrial Psychology BPS103
  • Discuss basic concepts that may be relevant to understanding industrial psychology.
  • Identify similarities and differences that occur in the way different employees perceive their workplace.
  • Discuss the effect of personality and temperament upon industrial psychology.
  • Identify applications for psychological testing in industrial management.
  • Discuss the psychology of management
  • Identify ways that the work environment might impact upon the psychology of people in a workplace
  • Explain how motivation influences work productivity.
  • Discuss the application of psychology to recruitment.
  • Explain the impact of social factors upon work productivity.
  • Discuss the significance of psychological disorders or abnormalities in a workplace.



Lesson Structure:  Industrial Psychology BPS103

There are 10 lessons:

1  Introduction

  • Free Will versus Determinism
  • Developmental and Interactive Expressions of Behaviour
  • Influence of Environment on Learning Behaviour
  • Modelling and Conformity
  • Conditioning involves Certain Environmental Factors which Encourage Learning to Take Place,
  • Classical Conditioning
  • Operant Conditioning
  • Reinforcement & Punishment

2  Understanding the Employees Thinking

  • Sensation and Perception
  • Thinking and Day Dreaming
  • The Gestalt approach
  • Unconscious and Conscious Psychic Elements
  • Explaining Behaviour
  • Knowledge of Brain Processes
  • Personal Interpretation of a Given Situation
  • Instinct.
  • Terminology including: Mating, Curiosity, Maternal, Acquiring, Repulsion, Constructiveness, Rivalry, Laughter, Fighting, Walking, Swallowing, Play, Imitation, Sleep, Modesty, Domineering, Religion, Self Asserting, Sneezing, Thirst, Cleanliness, Workmanship, Parenting, Food seeking, Flight, Collecting, Sympathy.

3  Personality & Temperament

  • Mature & Immature Temperaments (eg. Sanguine, Melancholic, Choleric, Phlegmatic)
  • Emotional Types
  • Fear, Intelligence, Knowledge, Deviation, etc

4  Psychological Testing

  • The Application Form
  • Psychological Test
  • The Interview
  • Intelligence Tests
  • Laws of Learning
  • Devising Tests
  • Selecting Appropriate Tests.

5  Management & Managers

  • Qualities of Managers
  • Understanding Morale
  • Discipline, Training, etc

6  The Work Environment

  • Noise
  • Space
  • Light
  • Temperature
  • Speed of Work
  • Accidents
  • Breakages
  • Fatigue

7  Motivation and Incentives

  • Maslows model of self actualisation
  • Security
  • Money
  • Ambition
  • Companionship
  • Social Reinforcement
  • Labour Wastage

8  Recruitment

  • Ways of Seeking Applicants
  • Types of Interview
  • Ways of Selecting Staff.

9  Social Considerations

  • Group Behaviour
  • Conformity
  •  Industrial Groups
  • Abnormalities and Disorders

10 Psychosis Neurosis Personality Disorders

  • Variance
  • Partial Disability (eg. arm.leg injuries; epilepsy, digestive disorders etc)
  • The Psycho Neurotic.

Each lesson requires the completion of an assignment which is submitted to the academyl, marked by the academy's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.



Your learning experience with ADL will not only depend on the quality of the course, but also the quality of the person teaching it. This course is taught by Iona Lister and your course fee includes unlimited tutorial support throughout. Here are Iona's credentials:

Iona Lister course tutorIona Lister
Licentiate, Speech and Language Therapy, UK, Diploma in Advanced Counselling Skills.

Iona has been a clinician and manager of health services for fifteen years, and a trainer for UK-based medical charities, focusing on psychosocial issues, mental health disorders, and also the promotion of communication skills for people in helping roles. She tutors and facilitates groups via workshops and teleconferences, and now specialises in Sight Loss. As a freelance writer, she contributes regular feature articles for magazines, has written five published books, as well as published courses relating to personal development and counselling skills.


Iona has also written published books, courses and articles across a wide range of subjects, mostly in the areas of health, counselling, psychology, crafts and wildlife.

She has drawn experience from clinical and managerial experience within the NHS as well as medical and humanitarian subjects. She has been a regular feature writer and expert panel member of a national magazine for six years.

Books include: A Guide to Living with Alzheimer's Disease (and associated dementias), The Psychology of Facial Disfigurement; a Guide for Health and Social Care Professionals, When a Medical Skin Condition Affects the Way you Look; A Guide to Managing Your Future, Facing Disfigurement with Confidence, Cross Stitch: A Guide to Creativity and Success for Beginners.
Courses written include: Mental Health and Social Work, Counselling Skills, Understanding and Responding to Substance Misuse, Journalling for Personal Development, Guided Imagery, Stress Management.


Current work includes: Tutor: Courses associated with Creative Writing, Counselling Skills, Psychology, Holistic Therapy, Certified Hypnotherapist and Hypnotension Practitioner. 

Facilitator of Teleconference Groups: Royal National Institute of Blind People (RNIB) 

Trainer (Skills for Seeing): Macular Society 

Reviewer of Books/Information: Macmillan Cancer Support 


Fundraiser: Royal Society for the Protection of Birds (RSPB), Embroidery/Art Groups Facilitator, Board Member

Website Manager: The Strathcarron Project, Coordinator (Delaware & Tennessee) Human Writes



Excerpt from the Course


The study of personality is regarded by many as the most challenging puzzle confronting psychologists since it is said to be embracing the totality of the experience and behaviour of the human species.

Definitions of personality abound and each one places different emphasis on various facets of an individual’s development. A generally accepted definition is difficult to arrive at, but agreement can be reached on certain aspects of personality that such a definition must account for.

These criteria include:

  • Comprehensiveness -all aspects of an individual must be accepted.
  • Modifiability -despite hereditary influences, personality is an ever adapting phenomenon.
  • Pattern and Organisation -the personality is not merely an agglomeration of isolated and easily separable characteristics.
  • Uniqueness -no individual can be exactly like another.

Personality, however defined, is highly persuasive. Not only does it refer to how people behave and feel in interpersonal situations, but it is reflected in the individual’s characteristic style in a wide range of behaviours.

One of the earliest definitions regards personality as the outward aspect of the individual - how the person is seen by other individuals and how he or she affects them.

Sarnoff in 1962 made the point "by personality is meant those relatively enduring traits and dispositions of the individual that have over time jelled into a pattern and distinguish them from other individuals.

Although definitions tend to differ in some respects, two points are clear, and they are "Personality is that which distinguishes a human being from a thing, and distinguishes one person from another".



Temperament can be defined as "The mental, moral and emotional constitution of the human being"

The human species consists of creatures that are emotional. These creatures are also rational. It is a fact that the more we ascend in the scale of intelligence, the greater is the emotional reaction.

Temperament can be referred to as a physical reaction to nervous stimuli.  It has been shown through observation that two main groups of emotion exist and are common to all humanity.

These groups are:

  • The Aggressive Group

Individuals in this group are very self assertive and do not remain silent about their woes or their happiness. They are determined to show the whole world their pleasures and displeasures.

  • The Inhibitive Group

These are ordinarily subdued and wish to keep their feelings and affairs to themselves. They are usually quiet and taciturn.

Carl Gustav Jung defined these two groups as:

  • Extrovert - meaning "giving out". This time is interested in all sides of life and adjusts quickly to new situations.
  • Introvert -meaning "retaining within". They seldom act before first giving careful consideration to any problem or proposition.

The extremes of these two natures do exist and are completely at odds with each other, neither being able to understand or be compatible with the other. Most people lie between the two extremes, and it is therefore necessary to classify temperament into a more general range of categories. Only four of these categories have been accepted with any popularity, therefore we shall limit our attention to these four groups.

  • Sanguine -This type of temperament is possessed by an individual who is generally optimistic and confident. He is cheerful, courteous and quick thinking; and quick in transferring thought to action.
  • Melancholic -This type is just the opposite of sanguine (i.e. pessimistic, doubtful, gloomy, dull, stolid determination & unreliable).
  • Choleric -This type is hot tempered and easily angered; reacting quickly to emotional stimuli. This type is usually found to be under a great deal of stress.
  • Phlegmatic -This type reacts slowly to emotional stimuli, is sluggish, not easily stirred, and tends to be reticent.

Mature and Immature Temperaments

A person who keeps their emotions under control is considered to be temperamentally well balanced. Such a person can experience and express their emotions when there is an appropriate reason. They don't express emotions readily though just because they are in a particular mood. A well balanced person is not over dependant on others, but at the same time is not self contained. He does not become over anxious and as such, is less liable to the effects of stress. They are not self satisfied and will always try to have a goal to aim for. This type of person does not easily yield to excess authority, but they are not likely to become tyrannical.

Very few people reach a level of emotional maturity which corresponds with their physical and intellectual development, but some people come closer to it than others.

Modern technology has not yet devised a test which will measure the emotional age of an individual; therefore we are largely dependent upon description.

Many people fail to grow up emotionally. The reasons why are only known to a psycho analyst, and go much deeper than this course allows. A few different classes of emotional types are described below:

  • The Emotional Baby Type

This type of adult is of good intelligence and knowledge. He usually has plenty of energy and tries to indulge in many activities, and can be overbearing at times. His behaviour follows the pattern of how he is feeling at a particular moment. If he is in a bad temper he will blame everyone else for everything. He is very changeable and what he approved of yesterday, he may condemn today. If he is feeling good, he can be charming. It is difficult for him to give a balanced judgement on anything. This is because emotional immaturity clashes and disturbs his intellectual attainments.

If this person is in a position of authority, he can make the lives of his subordinates miserable, unless the subordinates can somehow manage the boss; which in itself is bad management. If the person is in a less authoritative position and his intellectual capacity is mediocre, then he tends to drift from job to job, and will probably always wonder why he is not more successful.

  • The Pre-Adolescent

This type is older than the previous example, but still behaves emotionally. Their most outstanding characteristic is a desire to feel important.

If a person of this type is in a position of authority they will give his best when he has an approving audience. In other words he loves to "play to the crowd". To this end he tends to promote sycophants who will flatter and encourage the high opinion which he holds of himself.

This type of person finds it difficult to take effective responsibility, and it is left to subordinates to perform the difficult task of accepting responsibility for decisions, without having the recognised authority.

  • The Adolescent

This type has a developing sense of other people and an interest in their fellow man. This is different to the previous two types. They always realise that they are a component of a group. At games, they have learned to operate as a team, and at school they would have showed loyalty to their school team.

As physical adolescents, they have no real power, and only limited responsibility. Because of this they usually find an outlet to talk. Adult adolescents behave similarly. They see only the good of their own group, and tend to dramatise themselves. They speak too much about loyalty which in effect means uncritical support for themselves.

Each of the previous immature temperaments may be linked with intelligence of a high, medium or low order, but whatever the degree of intelligence, none of them can tackle a problem as would a person of well balanced temperament. They are usually unaware of the effect which they have thinking that they are the only ones with a perfectly controlled and rational temperament.

Some people have one or more emotions of a disproportional strength. If the disproportionate emotion is "fear" to which most people can make comfortable adjustments, then conditions of life become a source of acute anxiety & dread to these people. This type of person is said to have a nervous temperament, which means they lack emotional balance. This is manifested in the work situation by difficult behaviour; erratic or abnormal work productivity, and irrational unhappiness.

In the study of psychology, there are two types of fear (i.e. reasonable and unreasonable).

  • Reasonable Fear

In the presence of a real cause for fear, it is natural for most people to feel afraid. Such fear is accompanied by definite physical as well as mental symptoms.

  • Unreasonable Fear

This is when someone is afraid of something that is unreal or intangible...some would say "shadows". The individual usually knows that his fear is irrational, but is unable to rid himself of the feeling.

These fears may be: the unknown, of being observed, of all people in authority, of becoming involved in a group, of losing their job, failure, strangers, etc. There are many other intangible fears.

The following example illustrates the two different types of fear.

                        "If someone fears losing their job and is sent to the boss, they become afraid.

                         If the person on the other hand feels secure in their job and is sent to the

                         boss, their expectations are generally more positive"

Nervousness can affect some people in other ways. It may manifest itself in a nervous compulsion to think or do certain things. These people carry on in this manner even though they know that their attitude is unreasonable.

Some people cannot stop working, and are unable to properly rest. They must always have and keep everything neat and tidy. Such symptoms are known as "compulsive obsession". Unfortunately a sufferer from this psycho-neurotic complaint cannot be cured by being told to use will power. Just because the symptom disorder appears silly and stupid to the observer is not proof that such is the case with the victim. It is important that all symptoms are judged by their meaning to the sufferer.



EBook to compliment this Course

Psychological Profiling EBook

This engaging text explains how psychological profiling is used to assess others – from new staff and school children to criminals and killers. 

Link to Psychological Profiling eBookPsychological Profiling

by John Mason and the Staff of ACS

Psychological Profiling eBook course online. Psychological profiling is used to assess anyone from potential new staff and school children to serial killers. It helps you to determine someones personality, neuroses, mental health and career suitability. This book provides an excellent overview of psychological profiling techniques and pitfalls.

profile of an individual at its most basic is an outline of what a person is really like in terms of their personality traits and characteristics. The most widely known form of profiling is that which is used to assess criminal behaviour. This is largely due to the popularity of TV shows and books which include criminal profiling.

When we hear the term "psychological profiling", we often assume it is in relation to criminal behaviour, however profilingcan be used for a wide range of reasons, such as:

■Assessing a person’s suitability for a specific role or profession.
■Determining a specific characteristic in a person, such as intelligence or neuroses.
■Determining someone’s personality.
■Determining a person’s mental health state.
■Diagnosing clinical conditions.

We often also see tests online and in magazines that are termed "psychological tests", purporting to tell you the type of person you are by answering a few questions. Whilst these may be based upon some known pattern of traits, determining an individual’s profile is much more involved than this, and such tests only provide an indication at best. 

In light of its media and television popularity, psychological profiling has become well-known and accepted over recent years.

Profiling is essentially building up a picture of an individual’s characteristics such as likely behaviours, attitudes, personal traits, unique skills or capabilities, and so forth in relation to norms of the general population. It is an assessment carried out by a skilled psychologist, using techniques and tools from psychology to learn general and specific facts about a person. In other words, a profile is a comparison of one person’s traits and behaviours to those of everyone else. It is a picture of how similar or different someone is, how well or poorly they perform, on a range of characteristics in relation to the average scores and performances of the general population.






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CMA Professional AccreditationAccredited by the CMA - The Complimentary Medical Association. On completion of any qualifying module, you can join as a Fully Qualified Practitioner and be entitled to use the post-nominal latters MCMA after your name. ​CMA Full Membership is a privileged position and the fact that you have been accepted for CMA Membership demonstrates that you have a clear commitment to standards and professionalism. CMA Members in all categories are recognised as the elite in their field.

                       Learn, Progress, Change, Achieve                                                     


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"Fantastic Teacher. Well organised modules. Assignments force me to learn and research more so I can prepare well for exams. I really enjoyed studying via ADL.  I can now continue study at Ulster University which accept my certificate from ADL".    Level 4,  Advanced Certificate in Applied Science,  VSC001,  Stanislawa,  Poland.

Its with great pleasure I am announcing you my new job as 'Park Manager' for a 5 star hotel in Reunion Island.  Its definitely my courses with ADL (Botany, Agronomy and Trees for Rehabilitation) which were decisive for my nomination. Accordingly, my sincere thanks goes to all the ADL team.

"The course was a valuable learning experience as it provided me with the knowledge and understanding for me as a Careers Advisor. The feedback was very good from my tutor, and allowed me to  build upon my assignments that were marked. The comments were very informative  and very useful. Well written course material."  Andrew W, Careers  Counselling, UK

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Disclaimer: Every attempt is made to ensure all information from the academy is accurate and that the student has attained the competencies taught in a course, at the point of their assessment. Beyond this point, the graduate is responsible to maintain their acquired competencies, and apply acquired knowledge and skills in a way which is appropriate to the unique characteristics of each application. This will release the academy from any liability, action and claims of whatsoever nature in connection with, or arising from any such information, instruction or advice, given by any student or ex-student, whether directions given during the course are followed or not.